The incumbent will support the NUHS Business Office Group Shared Services Operations, working directly with cross-functional business leads internally and externally with public healthcare institutions (PHIs) within the NUHS cluster and outsourced partner, and shall be responsible to:

• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Conduct current-state process analysis, root-cause analysis and design processes and controls that are supporting the PHIs service growth.
• Communicate any changes in workflow / processes that has impact to Operations
• Develop Business Office Shared Services process efficiency Key Performance Indicators (KPIs), monitor performance and reporting the service level KPIs to key stakeholders
• Manage outsourced partner (1FSS) AR management team performance by reviewing KPIs and work closely with 1FSS to resolve any performance issues
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Perform control self-assessment (CSA) to assess, monitor and document the processes and controls in the group CSA reporting
• Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
• Lead the investigation and escalation protocol for any PDPA breach incidents
• Summarise and communicate to management team on key issues, risks and business impact of controls deficiencies and track remediation to completion
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors.

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 10 years’ experience in operations, audit and compliance.
• Project management (Agile / Scrum Methodology), change management and facilitation experience in matrixed environment.
• Familiar with public healthcare operations and subsidy & financing framework.
• Knowledge/expertise of Finance module in SAP FICO/ SAP IS-H
• Strong analytical, problem solving skills, good verbal communication and presentation skills
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment