Inviting applications for the role of Assistant Vice President, Financial Services.

In this role, you will be responsible for leading the LOB of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Team and Operational Management

• Lead and supervise a team, ensuring that day-to-day operations run smoothly and efficiently
• Develop and implement strategies to improve operational workflows and departmental processes.
• Set performance goals for the team and provide coaching and mentorship to staff.

Client Relationship Management

• Maintain and nurture relationships with key clients, offering support and solutions tailored to their financial needs.
• Act as a point of contact for clients, providing exceptional service and resolving issues..

Financial and Performance Analysis

• Analyze financial and performance data to ensure department meets its targets.

Strategic Planning and Execution

• Work with senior management to develop and execute strategic plans aimed at achieving business objectives.
• Lead or participate in special projects or initiatives that align with the bank’s growth goals.
• Provide input into product development and improvements based on customer needs and market trends.

Staff Development & Performance Management

• Conduct performance reviews, set clear objectives, and provide regular feedback to team members.
• Identify and develop high-potential employees, fostering a culture of continuous learning and development.

Minimum

• Previous experience in the Banking space with confirmed tenure in mid/senior management role in the Shared Services industry and should be a subject matter expert on various aspects of Lending operations.
• Excellent communication skills and client relationship building
• Experience in directly leading and running an Operations team and be directly accountable for outcome metrics per the agreed Service levels by the clients
• Understanding of Performance measurements and ability to lead day-to-day performance such as Productivity, Customer Experience, Efficiency, Shrinkage among others.
• Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome
• Outstanding customer relationship skills
• Experience holding and representing the process independently in Customer Reviews and visit
• Process transformation experience

Preferred

• Postgraduate in Management or Finance preferred
• Balancing critical issues and customer concerns
• Establishing/maintaining a customer-centric culture
• Acquiring references, case studies, and testimonials from customers
• Have the ability and experience of cross-functional teamwork and partnership skills