The work involves administering the activities of assigned operations such as Environmental Services, Transportation, Laundry, Mailroom and Hospital Information at the Erie County Medical Center Corporation. The incumbent directs the operations of assigned departments in accordance with policy, strategic and operational objectives including the management of employees, establishment of performance goals, allocation of resources, preparation of reports and the development and management of department budgets. Work is performed under the general direction of the Vice President of Operations. Supervision is exercised over a large number of administrative, professional, clerical and labor personnel. Does related work as required.

• Develops and implements department goals, objectives, policies and procedures;
• Develops and recommends operating budget and ensures that department operates within budget;
• Directs business and strategic plan development and implementation;
• Recommends, develops and implements process improvement initiatives and measures to enhance efficiency and reduce expenses;
• Monitors and evaluates daily activities of assigned departments, establishes and evaluates performance goals, issues disciplines;
• Participates in contract negotiations with vendors and contracted staff;
• Consults with and advises higher level administrative staff of problems related to operational procedures and recommends policy changes;
• Assists in the preparation of department budgets and allocation of funds; reviews department requests for capital expense items;
• Implements Environment of Care Joint Commission standards; monitors and ensures compliance with standards;
• Provides periodic reports for management as required;
• Participates in various hospital committees and meetings as required;
• Serves on professional/civic service organizations as hospital representative.

MINIMUM QUALIFICATIONS:

A.) Graduation from a regionally accredited or New York State registered college or university with a Master’s Degree and five (5) years of experience in hospital or healthcare operations management; or:

B.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and seven (7) years of experience in hospital or healthcare operations management; or:

C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

Thorough knowledge of modern principles and practices of healthcare administration and organization; thorough knowledge of the principles of organization and management as they pertain to support services utilized in healthcare; thorough knowledge of applicable laws, regulations, rules and accreditation standards as they relate to healthcare administration and support services utilized in healthcare; thorough knowledge of hospital budgetary and financial systems; ability to coordinate various activities involved in healthcare operations; ability to develop, manage and monitor budgets; ability to develop, implement and evaluate hospital programs; thorough knowledge of infection prevention and control standards and practices; ability to direct and evaluate the work of others; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.