Inviting applications for the role of Assistant Vice President, Service Delivery Leader – HRO!

In this role, the candidate will be required to lead a team of 80-100 FTEs and will be responsible to manage end-to end HR and Payroll Operations

• Optimize HR Shared Services operations with automation and agile deployment approach.
• Advance HRSS, achieving Services and financial expectations.
• Lead the HRSS team.
• Ensure adherence to Service Levels as agreed for the respective processes.
• Work closely with quality team in identification and implementation of improvement ideas.
• Review process performance and report out performance dashboards on a regular basis.
• Drive regular governance with retained HRSS leader and core HR teams.
• Drive change management in the organization to assure the success and adoption of the HR service delivery operating model.
• Support team with complex cases and communication/collaboration with retained teams
• Support team with transaction processing and query management during high volumes
• Support in backup planning, distribution of work amongst the team
• Provide proactive team management and coaching.
• Drive and support initiatives from quality areas, leading improvements and providing training.
• Address and solve any performance/ process issue across the area of responsibility.

Minimum Qualifications/ Skills

• Significant relevant years of experience in leading a team responsible to manage end-to end HR and Payroll Operations
• Deep domain experience in HR and payroll operations and service delivery – including process like Talent Acquisition, Workforce Administration, Learning & development, Total rewards (C&B), Talent management, payroll
• Experience of leading complex, matrixed operations team and strong customer stakeholder management.
• Deep understanding of quality and compliance to local Laws and regulations is a must requirement.