Developing and implementing a transition plan that defines the scope of the project, timelines, and breakthroughs

Division

Operations

Business Unit

DATA, DIGITAL & IT

Company/Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Technology Transformation

• Oversee end-to-end transition of applications from projects to operations (or) site/ business led application to operations and ensure its stability, integrity and business continuity. Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs
• Track and lead incidents / service requests where applicable during hypercare, including all below aspects before the application is handed over. Identify, log, categorize, prioritize, resolve incidents and raise a problem if required. Ensure that incidents are followed up and solved appropriately
• Manage the lifecycle of incidents and minimize their adverse impact on business operations.Identify, investigate, and report on incidents and review findings with key partners
• Coordinate crisis management with relevant customers, if required. Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences
• Ensure alignment to documented operational procedures to maintain system integrity. Ensure that configuration items are identified, accounted, reported, verified and audited (where applicable)
• Ensure proper user and access management. Ensure appropriate operational service documentation is created and accepted by customers
• Identify potential improvement areas for the owned system or application and connected services. Collect and distribute knowledge about systems and services to enable effective support
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Transitions service scope. Ensure ISRM compliance requirements implementation and adherence

• 10+ years of IT experience
• Good awareness of all IT processes (ITIL)
• Experience in Transition, Transformation Planning and Execution
• High level of customer focus with proven problem solving skills
• Experience in leading IT Management Tool suite and Process services
• Handle both IT and Non-IT customers
• Experience of working in IGM classified environment