In your role as Associate Direction within Fund Servicing Shared Services in Bangalore, you will be required to play a leading role in supporting the Global Head of Fund Servicing Shared Services & Head of Fund Servicing Shared Services in Bangalore, to drive the implementation roadmap of our Fund Servicing Shared Service center in Bangalore and take operational transformation to the next level.

You will operate at senior level and fulfil expectations across the full range of technical areas, as well as people leadership and development of the Operations & Transformation functions.

• Developing and implementing strategies for delivering high-quality services that meet the needs of the organization’s various business units.

Stakeholder management, is a key requirement, as is building a model whereby business partnering is front and center of this function. The role is to lead Operations across multiple jurisdictions and capabilities and in addition to drive Business Transformation. You will be required to work alongside the other ISS COO functions and Business partners to support the successful delivery of our services:

• Fostering strong relationships with key stakeholders in the organization, including business unit leaders, to understand their needs and requirements and ensure that shared services are aligned with the overall business strategy.
• Need to have the drive to challenge status quo and lead process transformation to deliver Target Operating Model.

Operationally, the role will ensure the Share Service function operates efficiently using effective operating models based on our global standard and experience.

• Define and monitor Key Performance Indicators (KPIs) & Key Risk Indicators (KRIs) to measure the effectiveness and efficiency of shared services operations.
• Developing and maintaining service level agreements (SLAs) and ensuring that they are met or exceeded
• Ensuring compliance with regulatory requirements and company policies and procedures.
• Ensure business resiliency plans are well defined and executed as and when required.
• Take responsibility to periodically share and present the KPI’s / KRI’s for BLR – FS Shared Services Operations.

This individual will plan, coordinate, direct and design Shared Service-related activities and will work closely with decision makers in other functions to identify, recommend, develop, implement best practice across our global operating model.

Strategically, the role is required to play a key role in the development of our Transformation strategy across Fund Accounting, leading, inputting and advising from an operations perspective, as well as helping to build the operating model that is fit to support each of the shared service supported fund structures

• Responsible for Fund Servicing Shared Service Operations deliverables and provides leadership and support to team locally in Bangalore
• Ensure Risk Reviews, Resiliency Plans, Controls Assessment are in place and recertified on periodic basis
• Take responsibility in people engagement forums and ensure people with right skills are mapped to business processes.
• Embedding the continuous transformation change management process and bringing in new ways of working at every level.
• Driving innovation and change both in process, culture and technology across FSO