We have an exciting opportunity for you to join our team as Associate Director – Procure to Pay (PTP). Reporting to the Director/ Senior Director, this full-time and permanent position is based in Mumbai (Vikhroli), India and offers regional coverage, allowing you to make a significant impact to our Global Services Centers Operations department and it’s growth.

The Associate Director – PTP Service Delivery will be responsible for overseeing and managing the end-to-end P2P processes of large global clients. You will ensure the timely and accurate completion of service delivery, compliance with accounting standards, and continuous improvement of processes. This role requires strong leadership skills, extensive knowledge of accounting principles, and the ability to drive operational excellence

The role involves managing high-performance teams, driving process migrations, and implementing robust governance models to optimize operations. It requires strong leadership to foster productivity, minimize attrition, and implement automation initiatives, contributing to the overall efficiency and success of the GSC operations department.

• To provide finance, accounting and controllership services for Vistra clients and geographies across the globe
• Lead end-to-end process transformation initiatives, identifying operational gaps and implementing optimized “to be” processes to drive efficiency.
• ERP system migrations and implementations, ensuring seamless integration and alignment with business objectives.
• Develop and execute migration plans for processes transitioning to India, including creating SOPs and process maps to ensure smooth onboarding.
• Collaborate with cross-functional teams to deliver system upgrades and automation initiatives, enhancing overall productivity and service delivery.
• Implement and monitor a strong governance and delivery model, including ERP system.
• Ensure all end to end accounts payable activities comply with regulations and company policies
• Strategy building to lead towards organizational goals and objectives.
• To manage end to end accounts payable operations as per pre-determined KPI’s and SLA. Processes may include, but not limited to –
• Invoice validation with supporting documents / information
• Raising timely queries to the vendors after validation check
• Following up with vendors and resolving invoice related queries
• Processing invoice in the ERP and ensuring payment of the same
• Review of GL to ensure correct booking of invoices
• Migrate processes from other locations into the GSC India
• Identify the operations gaps, propose “to be” process to the reporting manager with pros and cons evaluation, and implementing the required process within the agreed timelines
• Prepare SOPs and process maps for the new migrations
• Implement, follow & monitor a strong governance & delivery model
• Guide, motivate the teams for higher productivity, limited attrition, inculcating and implementing automation initiatives
• Build the strong team of highly motivated professionals and develop succession plans for team members
• Work with the training department to ensure that development areas are covered
• Reinforce new learning within the team.
• Timely manage escalation of issues flag by the team

Attributes/Technical Skills

• Fluency in written and spoken English
• Good Presentation skills & Customer Focus
• Microsoft office, specifically Word, Power point and advance Excel
• Proficiency in financial software and ERP systems (e.g., SAP, Oracle MS BD)
• Self-driven and highly motivated individual, able to work independently
• Ability to meet deadlines and work under pressure

Relevant Experience

• Experience in SSC / BPO will be added advantage
• Experience of handling large team size, multiple geographies and time zones

Education and Professional Qualification

• CA /inter CA/MBA M.Com with 15+ years of total experience in Procure to Pay operations including proven expertise in process transformation and system migration, particularly in ERP environments in Shared Service Centre / BPO
• Proven experience in leading process transformation and ERP system implementation.