The AVP, Accounts Receivable establishes, implements, and maintains appropriate internal procedures (Standard Operating) for associates to meet monthly corporate KPIs and internal benchmarks.

• Establishes, implements, and maintains appropriate internal procedures (Standard Operating) for Shared Services associates to meet monthly corporate KPIs and internal benchmarks. This includes the daily direction of high level management such as Managers and Directors in the direct resolution of AR in both a timely and efficient manner.
• Serves as complete revenue cycle liaison with Facility and Revenue Cycle to ensure that the service level is being met for Revenue Cycle performance to facility and facility performance is being met for the achievement of the KPI standards. This may include onsite visits for training or gathering of multidiscipline teams in resolving outstanding issues.
• Directs and establishes the training and discipline of Revenue Cycle associates to meet performance metrics. This includes the coordination of training guidelines; materials and overall direction of delegated areas of responsibility. Understands and educates on all proper billing compliance and new payer policies for each year changes; compliant with any regulatory changes and possess a thorough understanding of third party reimbursement to provide technical support to office.
• Monitors all statistical reports weekly to resolve trends and determine deficiencies; ensures action plans are developed and maintained for improvement. Ensures front end performance of facilities is aligned with overall goals and active communication with the CFO regarding issues is identified and actions developed for resolution.
• Reviews facility’s monthly adjustments by code to ensure stable trend is present and required to check accuracy of discounts and resolution of accounts. Reviews monthly internal processes within the Revenue Cycle to ensure that minimal disruption is occurring for the facility net revenue.
• Identifies and promotes the negotiation of patterned payer issues and possible settlements monthly and maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with patients, customers and co-workers.
• Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation.
• Develops and manages departmental budget. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Responsible for strategic vision and best practice implementation across systems, procedures, processes, and technology.
• Performs other duties as assigned

• Required Minimum Education – Specialty/Major: Business or relevant discipline
• Preferred Minimum Education: Graduate Degree (Masters)
• Minimum Years and Type of Experience: 5-10 years’ experience
• 5+ years in a progressive leadership role