Billing Projects team is responsible for change management, program/project management, business/data analysis, testing and implementation of newly designed global billing system and processes for State Street. Billing PMO lead is responsible for ensuring execution by managing a highly complex integrated program plan across dozen of projects/workstreams; while improving standards and ensuring alignment to regulatory monitor and audit requirements.

In addition to Business As Usual (BAU) responsibilities as described in the background, this role will also be involved in process re-engineering, standardization, and automation efforts.

• Create and maintain highly complex and large integrated program plan, from more than a dozen of supporting projects/workstream
• Create and maintain MS Project integrity by utilizing built in features as well as custom MS Project programming
• Create and maintain custom MS Project roll up operational reports: execution, critical path, dependencies, resourcing, past due and upcoming activities etc.
• Utilize integrated plan and operational reporting analysis to drive execution, solution delivery and issue resolution
• Manage and run program operational routines with stakeholders, process leads, PMs etc.
• Create and maintain resource program management capabilities to ensure adequate coverage, recruiting and onboarding
• Create and maintain best practices, guidelines, standards and ensure adherence
• Support global team of stakeholders and program resources
• Maintain Sharepoint and Box infrastructure
• Act as a central conduit for regulatory monitor and internal/external audit requests

• Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicing
• Responsible for ongoing process improvements

• Highly experienced program/project manager with end to end implementations
• Strong analytical and problem solving skills
• Change management, solution delivery mindset
• Excellent written and verbal English communication
• Team work and collaboration.
• Highly motivated, multi-task capable

• Expert MS Project professional, with knowledge of custom tool capabilities
• Strong analytical skills
• Strong Excel, Powerpoint and reporting skills
• Change management, solution delivery mindset
• Excellent written and verbal English communication