About The Team

The Global Operations team at Tecsys provides all services related to Tecsys Software including Project Architecture and Delivery, Professional Services, Custom Development and Interfaces, BI, SaaS Infrastructure and Operations, Customer Care and Customer Success.

Shared Services is a team that is responsible for all systems used by Global Operations. This includes Projector PSA, MS Dynamics CRM and ServiceNow, along with the integration to our internal ERP/Financial system and MS Power BI to produce reports and help manage the resources, systems, processes, and data needed for the Global Operations department of Tecsys.

About The Role

The Business Operations Director will be responsible for managing the Shared Services Team of the Global Operations department at Tecsys. The role requires someone with experience managing the financial aspects of a service delivery organization or department, managing all systems related to the function such as ERP, Budget Planning, Finance and Accounting, Resource Management, Project Management, Ticket Management, BI Reporting, and Supplier Management. The Business Operations Director will be working closely with all GO VPs and Directors and with the CFO and his team.

• Lead and manage the Shared Services team
• Define, build, modify and produce reports on a regular schedule, automating from the source where possible and making use of Power BI and Excel
• Plan, manage and optimize the budget and bonus cycle for GO with Finance
• Coordinate with VP’s of Global Ops and help them manage each part of their business
• Coordinate work and deliverables with other teams like BI and Finance
• Provide insight into numbers to help the SVP plan and adjust throughout the year
• Coordinate the financial accounting activities of Global Ops and complete accounting cycle
• Responsible for the integrity of the financial accounting records and reporting within Global Ops
• Understand contract of services (Services, SaaS and Support)
• Proactively look ahead to improve business processes and internal controls
• Help with any internal system integration projects and special projects
• Assist in various analyses and initiatives required for areas of the business with a focus on strategy and growth

• 8+ years of experience working in a system service organization (preferably a software company) with at least 3 years of experience managing a team
• Experience managing the finance side of the service part of an organization
• Detailed-oriented, strong organizational and communication skills
• Understanding of Project Management Tools and Services delivery
• Experience managing purchasing of cloud environment (AWS and Azure)
• Excellent knowledge of Microsoft Office CRM, Excel, ERP, PM tools and ServiceNow
• Ability to interface with different levels of management
• Ability to identify and follow up on action items
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Experience in FinOps would be an asset
• Bachelor of Commerce, Accounting, or equivalent relevant experience

At Tecsys, we value creativity, innovation, and teamwork. Our employees enjoy a supportive work environment, competitive compensation packages, and opportunities for career growth and advancement.