The Chief Operating Officer (COO) will serve as a key member of the Secretary’s senior leadership team, responsible for leading and optimizing the EEA shared services departments, including Human Resources (HR), Information Technology (IT), Procurement, and Facilities Management. This executive role involves driving efficient operations, fostering strategic alignment, and delivering exceptional service to both internal and external stakeholders across the executive office and its agencies.

• Strategic Leadership: Develop and execute operational strategies that align with the organization’s goals and enhance the effectiveness of HR, IT, Procurement, and Facilities services. Collaborate with senior leadership to drive organizational growth and operational excellence.
• Operational Oversight: Manage daily operations across HR, IT, Procurement and Facilities departments. Ensure that all services are delivered efficiently, effectively, and in accordance with best practices and organizational standards.
• Team Management: Lead, mentor, and support a diverse team of over 125 employees, fostering a positive work environment that promotes collaboration, professional growth, and high performance. Oversee staffing, performance evaluations, and professional development initiatives.
• Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of service delivery. Monitor and evaluate departmental performance and develop strategies to address any issues or challenges.
• Budget Management: Develop and manage departmental budgets, ensuring financial resources are allocated effectively and aligned with organizational priorities. Monitor expenditures and implement cost-control measures as needed.
• Stakeholder Engagement: Serve as the primary point of contact for internal and external stakeholders regarding shared services matters. Build and maintain strong relationships with key stakeholders to ensure their needs are met and expectations are exceeded.
• Compliance and Risk Management: Ensure all HR, IT, Procurement, and Facilities operations comply with relevant regulations, policies, and industry standards. Identify and mitigate potential risks to protect the organization and its assets.
• Innovation and Technology: Leverage technology and innovation to drive operational efficiencies and enhance service delivery. Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of best practices.

• 10 – 15 years of progressive leadership experience in the areas in Business Administration, Management, Public Administration or a related field.
• Demonstrated ability to lead and inspire large, multidisciplinary teams to achieve strategic and operational goals. Proven experience in a senior management role overseeing shared services departments, preferably in HR, IT, Procurement and Facilities.
• Strong leadership skills with a track record of effectively managing large teams and driving operational success.
• Excellent organizational, analytical, and problem-solving abilities.
• Demonstrated experience in budget management and financial oversight.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Knowledge of industry regulations, standards, and best practices.