Are you ready to make an impact? We are hiring for a Client Operations Head – PTP (Director level)

Join Infosys BPM Philippines and jumpstart your career!

The successful incumbent will be managing multiple areas of expertise: Procure to Pay (PTP), Accounts Payable (AP), Expense

• Coordinates with Account Manager for account plan (new areas of growth)
• Proficient in F&A Domains (P2P, R2R, O2C, FP&A) and Sourcing, Legal and Payroll processes
• Plans and reviews the people, Infra, tech requirements with the transition team to finalize the target delivery model.
• Reviews and Sign off SOW/MSA to complete contractual process.
• Sign off training/certification methodology to ensure right skilling of the engagement.
• Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance.
• Identify needs for training to ensure development across domain, Operations and Behavioral
• Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance, and relationship health.
• KPI and SLA reporting with Root Cause analysis and conducting governance calls with respective stakeholder.
• Creates scorecard for the account and flow it down to the team to ensure alignment on engagement objectives.
• Creates career development & Succession planning for direct reports to ensure sustainable employee engagement and motivation.
• Conducts monthly financial review with direct reports and BU head and take corrective actions if any.
• Identify and implement opportunities for work redesign, shift utilization, staff mix, staff utilization to meet/exceed internal financial goal.
• Validates and prepares business case for identified opportunities within existing service lines for growth.
• Engages with the key client stakeholders on areas of improvements and commits resources to enhance customer satisfaction.

• A seasoned F&A leader with a minimum of 10 years overall experience in BPO, or Shared Services set-up
• Graduate degree in Finance & Accounting (MBA, Master of Accounting is ideal)
• Strong team leading and motivational skills, performance tracking and reporting, deriving root cause analysis as required.
• Experience in client/stakeholder management, working closely with executives.
• Excellent communication, articulation, and presentation skills
• Experience in client facing roles across geographies and functions.
• Ability to multitask, prioritizing skills & ability in meeting conflicting deadlines.
• Strong analytical & aptitude skills
• Ability to keep calm under pressure.
• Amenable to work on-site observing US schedule.

• Minimum of 12-16 years of rich and hands on experience in PTP processes with proven record of driving multiple transformation projects
• P2P experience including exposure to Invoice processing, Payment batches, Rush payments, Travel & Expense, Month end close, Controlling Duplicate payments, GR/IR reconciliation, co-ordination with upstream processes for PO issue resolution, supplier maintenance, Employee T&E processing, supplier onboarding for e-invoicing.
• Excellent knowledge in End-to-End accounting, Accounts Payable and Expense domain
• Sound and hands on knowledge of leading ERPs and workflow tools in use across towers for managing operations.
• Exposure to latest technologies including OCR, Workflow tools, ERP (such as Oracle, SAP, Workday).