AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organization, this is a newly created role responsible for shaping and aligning processes and tools leveraged by regional and business services teams to drive speed to market, quality, and cost efficiency for AstraZeneca.

The role of the Content & Omnichannel Global Process Excellence Manager will serve two primary functions:

(1) Process Design and Change: working with cross-functional partners in local market, nearshore and offshore locations to define new global processes applicable to the management and delivery of commercial services to AstraZeneca business stakeholders; the Global Process Excellence Manager will act as a custodian of Enterprise business process standards and will advise GCO colleagues on defining flexible and robust new processes and identify opportunities to reassess and optimize existing processes. They will support and guide colleagues in the implementation of changes to existing processes and the introduction of new processes.

(2) Process Oversight: accountable for general process oversight, liaising with local market, nearshore and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations and adherence to relevant global work management principles and the operational taxonomy.

• Work with in-market GCO teams in the US, EUCAN and/or International and Japan, GCO delivery teams in Global Service Hubs and external delivery partner teams to design, change and oversee the implementation of high-quality business processes. Provide guidance and support in balancing global consistency with local relevance. Act as the custodian of global process excellence.
• As a member of the Global Process Excellence team, collaborate with additional Process Managers. Continuously drive towards global standardization while accounting for regional/ local nuances.
• Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies and opportunities to simplify processes and improve collaboration and coordination.
• Establish, introduce, and drive adoption of end-to-end global delivery processes leveraged by regional and business services teams, accounting for required regional nuances as required.
• Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams in order to continuously shape and redefine how GCO work is delivered.
• Key contributor in defining, implementing and facilitating regional and global Community of Practice forums, intended to share/ drive best practice adherence and operational efficiency.
• Lead and/ or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations (e.g., implementation and rollout of global collaboration and work management tool)
• Drive collaboration and culture of continuous improvement across various cross functional teams.

• Bachelor’s degree. Advanced degree is preferred.
• Minimum 7+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context
• Proficiency in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.)
• Familiarity with business process management (BPM) system is advantageous.
• Proficiency in creating and analyzing process maps, value stream maps, and workflow diagrams
• Knowledge of change management principles and experience in leading change initiatives to ensure successful adoption of process improvements.
• Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders and to influence without direct authority.
• Analytical mindset and problem-solving abilities, with a focus on identifying and resolving project-related issues.
• Strong leadership skills and coordination across teams
• Proven ability to manage cross-functional stakeholders and tasks simultaneously.