A rapidly growing Logistics Shared Services in the heart of Selangor is looking for a business minded Customer Service Director to be part of their team. You will be a key part of helping the business to identify challenges to growth as it expands market share in Malaysia and Southeast Asia.

• Manage and oversee the Customer Service department’s performance, ensuring compliance with company guidelines and high customer satisfaction.
• Foster a “Customer Service Culture” to enhance service quality and improve customer satisfaction.
• Develop and implement initiatives to improve customer service, removing obstacles and aligning with company standards.
• Monitor and enforce department standards, measures, and key performance indicators (KPIs) to achieve consistent improvement.
• Coach and develop department managers and staff, conducting regular performance reviews.
• Handle resolution of high-level concerns and build partnerships within the organization.
• Drive operational efficiencies in Customer Service processes.
• Set targets and goals for individual departments within Customer Service.

• Extensive experience in liner shipping or freight forwarding would be an added advantage.
• Preferably, background and responsibility in Customer Service/Call centre environment.
• Strong business focus and the ability to align with company’s strategies.
• Analytical and proactive approach to work, with assertiveness.
• Excellent leadership and managerial skills, capable of motivating and developing teams.
• Minimum 5-10 years of experience leading teams of over 20 members.
• Results-driven mindset, consistently achieving and exceeding targets.