As an HRSS Delivery Manager he/she will be responsible for overseeing HRSS (HR Shared Services) operations ensuring the provision of consistent, accurate, and timely HR service delivery. This role involves managing HR processes, talent management, performance management, optimizing workflows, and ensuring compliance with regulations.

• Lead and support a team of HRIS analysts, Talent Development, HR Operations and a team of talent acquisition specialists (working on the Ceridian Dayforce HCM platform).
• Provide leadership and development of the HR Shared Services India team through effective direction, delegation, coaching and performance management to ensure that the team can achieve the required performance standards.
• Oversee daily HR service operations, delegate tasks to appropriate support executive and set clear targets and deadlines.
• Prepare and make presentations to teams involving work processes, procedures and service delivery
• Oversees and manages the planning, organization and implementation of all HR functions and processes within an assigned geographic area
• Provides expert level consultation and support to business unit management and teammates regarding all HR services, policies, procedures, processes, and programs
• Ensures compliance with all employment laws, regulations, and company policies, procedures, and processes
• Assures that the Operations/Centre’s training practices provide equal opportunity to trainees
• Develop, implement and audit processes associated with the onboarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration to ensure a favorable experience for all new employees
• Work closely with the US HR Shared Service Centre manager to document processes and transition routine administrative work to the US HR Service Centre team
• Work with HR and business leadership to understand requirements and drive the offshore team with operational effectiveness, manage productivity, headcount, turnover etc and all other operational metrics – to run and grow a profitable business.
• Responsible for ensuring successful delivery of all daily, weekly, or monthly HR reports, including but not limited to Headcount reports, Attendance reports, Probationary reports, Incentive/Bonus reports, and any other Ad hoc reports as required by business and completed on schedule.

Education And Experience

• Bachelor’s/ master’s degree in human resources
• 15+ years of HR service delivery experience, with at least 8 years in the people management role.
• Experience in HCM tools like Ceridian/UKG/Workday preferred
• Experience in recruitment advantage

Required Skills

• Strong analytic, problem solving, consultancy and written and verbal communication skills.
• Ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Working knowledge of Ceridian Dayforce.
• Knowledge of requirement gathering techniques, project management, and HRIS systems development methodologies.
• Robust analytical skills; knowledge of configuration, testing and implementation techniques.
• Advanced knowledge of Excel (pivot tables, VLOOKUP and other advanced Excel functions and formulas).
• SQL and XML knowledge is a plus.
• Critical thinker with exceptional ability to model system workflows and processes and identify and resolve gaps.
• Ability to work independently and under minimal supervision.
• Ability to maintain confidentiality information and professional demeanor under pressure.