This is an exciting opportunity to join the Department of Health and Social Care (DHSC). As Deputy Director, HR Services you will report to the Director of HR and will be the senior leader responsible for providing first line HR operations services across DHSC.

• Leadership of an extensive and diverse HR operations and systems expert services portfolio for DHSC, with responsibility of a substantial team and a budget of approx. £2.5 million.
• Delivery of HR policy, operations, payroll, casework, and recruitment services, ensuring that our approach is integrated and customer focused.
• Using customer feedback and measurable progress against KPIs to deliver ongoing continuous improvement and transformation of services.
• Ensuring that our HR systems are stable and serve the needs of our policies, processes and people, as well as future proofing our HR systems strategy to align with wider departmental and government shared services drivers.
• Ensuring that our outsourced contracts are delivering to the right service levels and are value for money.
• Ensuring that strong, meaningful relationships are built with our ALB and Executive Agency counterparts.
• Collective leadership and management of the HR Function as part of the HR senior leadership team, supporting cross-team working, development and wellbeing.
• Building strong, collaborative relationships and working practices across HR but particularly with the HR Business Partnering team, ensuring a joined up and seamless service for our customers.

• Experience of leading HR expert services and of successfully delivering customer and/or user-centred strategies and processes;
• Proven experience in leading and embedding transformative change in the delivery of HR services and striving to continuously improve that service;
• Proven ability to lead and develop a motivated, engaged and high performing team;
• An ability to build strong and effective relationships with senior internal and external stakeholders at all levels;
• Adept at complex problem solving, ensuring that issues are data and evidence-led and proactive solutions, and options are developed;
• Excellent communication skills with the credibility and interpersonal skills to command the trust and confidence of senior officials and stakeholders, and ability to translate complex information into meaningful, easily understood narrative.