The Deputy Head of Recruitment Shared Services Centre will be responsible for resource planning, training, communications, service and performance management of recruitment and selection services in a busy and fast paced Service Centre. The post-holder will oversee the implementation and operation of Recruitment and Selection processes within service centers provided to Health and Social Care (HSC) organizations by the Business Services Organization (BSO).

Service Delivery

• Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that the Recruitment Shared Services Centre is customer- orientated, providing a center of service excellence these services to HSC customers.
• Services Centre is customer- orientated, providing a center of service excellence these services to HSC customers.
• Manage the delivery of Recruitment and Selection Services to the HSC measuring performance through agreed Key Performance Indicators (KPI), maximizing efficiency and overall effectiveness of services
• Ensure that the Recruitment and Selection process is fair, transparent and in line with equality monitoring guidelines
• Responsible for the data management and data integrity of Health and Social Care employee information.
• Conduct regular team briefings.
• Lead and contribute to Recruitment and Selection projects.
• Develop and introduce monthly reporting information and dashboard data, ensuring accuracy and timely production and effective use of all computer systems.
• Take responsibility for resolving any queries as appropriate.
• Take the lead role in the preparation and delivery of Recruitment and Selection Training.
• Contribute to the development of on-line Recruitment and Selection training to ensure that all new legislation and best practice is covered and adhered to
• Oversee the operation of all services delivered and activity undertaken by the HSC Recruitment Shared Services Centre.
• Lead the development and implementation of the Recruitment Shared Services Centre and the operation of supporting technologies and management systems
• Lead in the development and implementation of standardized operational procedures and policies in order to support the delivery of Recruitment & Selection services across HSC as part of a common footprint.
• Lead and manage the delivery of Recruitment & Selection Services to the HSC measuring performance through agreed Key Performance Indicators (KPI), maximizing efficiency and overall effectiveness of services
• Lead the development and implementation of the HSC wide e- Locum services and the operation of supporting technologies and management system
• Lead in the development and implementation of standardized operational procedures and policies in order to support the delivery of e-Locum services across HSC as part of a common footprint.
• Lead and manage the delivery of e-Locum to the HSC measuring performance through agreed Key Performance Indicators (KPI), maximizing efficiency and overall effectiveness of services
• Lead and manage the monthly, quarterly and annual Recruitment & Selection reporting process and ensure that submissions are completed accurately and in accordance within a defined timetable.
• Develop, maintain and deliver monthly and quarterly communication on Recruitment & Selection status with key HSC business partners with specific focus on risk areas and road blocks impacting the performance of the Service Centre Team.
• Lead the development and introduction of monthly reporting information and dashboard data, ensuring accuracy and timely production and effective use of all systems in order to support delivery of Recruitment & Selection services across the HSC
• Take responsibility for resolving any queries to support the delivery of Recruitment & Selection services across HSC, as appropriate, if referred to him/her by Team Leaders within the Recruitment Shared Services Centre.
• Lead in the development of a learning and development framework that supports manpower and succession planning objectives, maximizing performance and capability that meets differing learning styles and needs.
• Lead in the design, delivery and monitoring of training and development workshops for core skills development.
• Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that the Service Centre is entirely customer-orientated, providing a center of excellence for customers
• Lead and contribute to regional and local Recruitment & Selection projects to improve performance on Recruitment & Selection Services. Also responsible for the development of strategies, policies and initiatives to sustain the continuous improvement of the Recruitment Shared Services Centre and linking to overall Strategic Plans

Quality

• Ensure optimum staff performance and create development plans for areas of improvement, and provide recognition for exceptional performance.
• Regularly review policies in order to determine required changes and take corrective action where appropriate.
• Contribute to the Services Centre’s overall corporate and integrated governance processes to ensure its compliance with public sector values and codes of conduct, operations and accountability.
• Lead and manage all HSC staff through the use of KPIs.
• Ensure optimum staff performance and create development plans for areas of improvement, and provide recognition for exceptional performance.
• Provide effective leadership and contribute to the development of policies, strategies, objectives and goals in order to determine required changes and take corrective action where appropriate. This will support the delivery of best practice recruitment & selection services across the HSC. Responsible for submitting proposals for projects and plans to enact these strategies/policies and to achieve these goals and objectives.
• Lead and develop the Service Centre’s overall corporate and integrated governance processes to ensure its compliance with public sector values and codes of conduct, operations and accountability

Financial and Resource Management

• Anticipate the financial implications associated with the operational performance of the center ensuring that business risks are identified, documented, controlled and mitigated.
• Be accountable for the accuracy and integrity of financial records, ensuring adherence to HSC and HMRC policies.
• Budget holder responsible for developing and monitoring the budget for the Recruitment & Selection Services Centre.

Collaborative Working

• Maintain excellent working relationships with HSC customers, Centre Managers, Team Leaders and Centre Employees.
• Manage difficult situations, while providing direction to team members in a complex operating environment.

Communication and Information Management

• Play an active lead role in implementing and managing the new Service Centre Strategy. Develop and deliver a range of communication interventions, including regular reports for senior management and other Centre Managers/Team Leaders.
• Develop and maintain appropriate communication with BSO customers and HSC Trusts to ensure their finance needs are being met in accordance with SLA requirements.

People Management and Development

• Participate personally in the organization’s Performance Review Scheme and review individually on a regular basis the performance of any direct reports, providing guidance on personal development requirements and advice on appropriate action
• Review individually on a regular basis the performance of immediately subordinate staff, in particular Team Leads within the  Service  Centre.   Provide  guidance  on  personal development requirements and advise on and initiate, where appropriate, further training
• Take responsibility for a team of staff within the Recruitment Shared Services Centre and maintain good relationships and morale amongst those reporting to him/her.
• Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results.
• Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down.
• Take such action as may be necessary in disciplinary matters in accordance with procedures laid down.
• Promote equality of opportunity through his/her own actions and ensure that policy is adhered to by staff for which he/she has responsibility.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES 

The Organization supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

• Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.
• Ensure access to skills and personal development through appropriate training and support.
• Promote a culture of openness and honesty to enable shared learnin
• Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.
• Adhere to and promote Organizational policy and procedure in all staffing matters, participating as appropriate in a way which underpins The Organization’s values.

RAISING CONCERNS – RESPONSIBILITIES

• The post holder will promote and support effective team working, fostering a culture of openness and transparency.
• The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable
• The post holder will, in the event of a concern being raised with them, ensure that it is managed correctly under the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and ensure feedback/learning is communicated at individual, team and organizational level.

The post holder will be required to:

• Assist the Business Services Organization in fulfilling its statutory duties under Section 75 of the Northern Ireland Act 1998 to promote equality of opportunity and good relations and under the Disability Discrimination (Northern Ireland) Order 2006. Staff are also required to support the Business Services Organization in complying with its obligations under Human Rights Legislation.
• Ensure the Organization’s policy on equality of opportunity is promoted through The post holder’s own actions and those of any staff for whom The post holder has responsibility.
• Co-operate fully with the implementation of The Organization’s Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.
• Adhere at all times to all Trust policies/codes of conduct, including for example:
  • Smoke Free policy
  • IT Security Policy and Code of Conduct
  • standards of attendance, appearance and behavior
• Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.
• Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.
• Take responsibility to minimize the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimizing printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimizing travel.
• All employees of the Organization are legally responsible for all records held, created or used as part of their business within the Business Services Organization including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Business Services Organization] policy and procedures on records management and to seek advice if in doubt.
• Take responsibility for The post holder’s own ongoing learning and development, in order to maximize The post holder’s potential and continue to meet the demands of the post.
• Represent The Organization’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom The post holder comes into contact in the course of work, in a pleasant, courteous and respectful manner.

Accountable to: Human Resources Director

Note:

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.  Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within The Organization’s area, as needs of the service demand

Essential

• Experience
  • A relevant university degree or relevant professional qualification and have 3 years‟ experience in a management role within an HR context preferably in the management of recruitment services and the delivery of services within a customer driven environment in accordance with a service level agreement; or
  • 5 Years’ experience in a management role within an HR/management preferably in the management of Recruitment services and the delivery of services within a customer driven environment in accordance with a service level agreement
  • Delivering against challenging performance management programs to meet a full range of targets and making significant improvements
  • Experience of using HR/IT systems to produce strategic management information
  • Have worked with a diverse range of stakeholders, both internal and external to the organization, to achieve successful outcomes.
  • Provide evidence of strong focus on improving the customer experience to service users
  • Hold a full current driving license (valid in the UK) and have access to a car at the closing date or have *access to a form of transport which will permit the applicant to carry out the duties of the post in full. The candidate must be prepared to travel throughout Northern Ireland and, on occasions, within the United Kingdom, the Republic of Ireland, and elsewhere (*This relates only to any person who has declared that they have a disability, which debars them from driving)
• Skills / Abilities
  • A demonstrable track record of strong negotiation, communication and influencing skills to meet the post in full.
  • Extensive staff management and leadership skills to deliver results within a target driven environment.
  • Provide evidence of strong focus on improving customer experience to service users.
• Knowledge
  • Demonstrate evidence of personal responsibility for achieving significant measurable improvements, at an organizational level, across a range of management activities.
  • Experience of contributing to successful achievement of commercial, business and/ or strategic objectives.

Desirable

• Experience
  • Have experience of implementing significant change management project(s).
  • Experience of managing large teams (large team is defined as more than 50 staff)

Particular attention will be given to the following dimensions:

• Inspiring shared purpose
• Leading with care
• Evaluating information
• Connecting our service
• Sharing the vision
• Engaging the team
• Holding to account
• Developing capability
• Influencing for results.