The Director of HR Shared Services is responsible for the strategy, planning, and implementation of a best-in-class Global HR service delivery model leveraging high-impact HR shared services, including the HR Service Center, data entry functions, and a focus on employee support experience across all Medline entities.

• Creating and championing a culture of engagement where team members can do their best work and customers experience empathetic, professional, and knowledgeable support.
• Designing and delivering HR services ensuring end-to-end connection across HR
• Development of HR services blueprint and governance framework including intake and escalation model, service catalog, KPIs
• Creating HR knowledge/content and SOP for employee-facing services.
• Being customer-obsessed in designing and delivering HR services for employees.
• Evaluating, developing, implementing, and modifying service delivery processes with governance across all internal stakeholders.
• Supporting the end-user to create an exceptional employee experience through application support, training, and standard work documentation.
• Building and enabling strategies to ensure continuous improvement, consolidation, and standardization for HR processes within the HRSS function.
• Developing strong relationships with HR Information Systems, vendors, consultants, business partners, and internal leadership to ensure best practices and to provide mutual support and partnership.
• Creating a culture of continuous improvement mindset resulting in improved processes and outcomes for the customer; and partner with stakeholders to develop a value stream approach.

Work Experience

Seven (7) + years of progressive HR leadership experience supporting the HR function with the ability to organize, strategize, and implement support for employees in a shared services function. Experience driving major change/transformation initiatives in a highly-matrixed organization.

Knowledge / Skills / Abilities

• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated creativity and flexibility.
• Ability to operate in high-pressure situations.
• Excellent organizational skills.
• Demonstrated innovative approach to problem resolution.
• Ability to work collaboratively across stakeholders and disciplines.
• Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Effective organizational, planning, and project management abilities.
• Ability to function independently and deal with multiple, simultaneous projects.
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
• Ability to demonstrate a commitment to quality and excellence.