The Director of Accounts Payable in the Enterprise Services Center (ESC) is responsible for strategy formulation, operating model design (and service delivery), and prioritization of all related initiatives, as well as day to day operations within the function.

EXTERNAL RELATIONSHIP(S)

• Collaborates with Procurement division stakeholders to evaluate end to end process health metrics, as well as to evaluate process improvement and technology enhancement ideas.
• Collaborate with process stakeholders (such as IT, the project management office, etc.) to identify current and future service delivery opportunities, evaluate technology design modifications, identify/communicate legitimate policy exceptions, and consider enabling technology.
• Liaises with other key stakeholders as to the performance of the service delivery network.
• Liaises with other key stakeholders regarding financial controls and regulatory compliance. These stakeholders would include Auditors (internal, external – financial statement, municipal, federal, etc.), Financial Reporting, Tax, Financial Planning and Analysis.

POSITION ACTIVITIES AND TASKS

Strategy (25%)

• Develop strategy and establish policy of a global nature for the P2P process, identifying and documenting regulatory exceptions and other genuine exceptions.
• Establish strategic 3-year plan with underlying assumptions pertaining to sourcing, process, technology, and workforce development.
• Design internal organization and/or outsource relationship (where applicable) with capability to deliver against strategic objectives.
• Collaborate with various functional leadership to identify investment in relevant technology to drive efficiency and improve service levels.
• Liaise with external peer group and professional associations to identify trends in processing, technology, service offerings, and sourcing and emerging markets.

Execution (50%)

• Accountable for coordinating with the transition team to assure successful migration of all in scope activities to the consolidated locations, either captive or outsourced.
• Accountable for assuring successful implementation of standard global processes and enabling technology, evaluating end-to-end process performance and affecting necessary design or execution adjustments.
• Monitor and assure achievement of annual operating budget and key performance metrics.
• Monitor and ensure achievement of customer service requirements as defined by both formal Service Level Agreements as well as Customer Satisfaction (Net Promoter) surveys.
• Assure Change Management plans related to both sourcing transition and process modification are developed, implemented, and executed.
• Assure that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements.

Building Capabilities (20%)

• Mentor and coach direct reports and assist direct reports in managing their teams.
• Implement formal career path and succession plans in conjunction with the Corporate Finance to identify and develop key talent for future roles.
• Assure achievement of all objectives related to workforce management, including turnover, talent development, and diversity.
• Evaluate emerging financial/processing practices and technology for applicability to ABM.
• Evaluates and recommends placement of high performing talent in leadership roles within the internal and/or captive organization.

Education Level Required

Undergraduate degree in Accounting, Finance, Business Administration or similar field.

Education Level Preferred

MBA or MS in Finance or Accounting

Experience Required

• 10+ years related business, Accounts Payable, Accounting, Finance or transaction processing experience. Preferably in a shared services environment.
• 5+ years’ experience in the management of a large team in a financial processing organization
• Project Management experience in the area of technology implementation.

Experience Preferred

• Experience with End-to-End Process Ownership in Finance Shared Services environment with strong understanding of KPIs, SLAs and other process metrics.
• Practical Accounts Payable (procurement, vendor management, payables) operations experience.
• Familiarity with Lean/Six Sigma concepts to support process continuous improvement.
• Experience with formalized change management programs is highly preferred.
• Experience with other transaction processing activities (i.e., record-to-report, order-to-cash, finance supply chain) is highly preferable.
• IT system implementation and P2P process automation (RPA, AI/machine learning) experience is desired

Technical Knowledge And Skills

• Proven managerial abilities and leadership capabilities.
• Proven effective communication capabilities with all levels of Finance personnel and with the Finance Leadership
• Proven knowledge of U.S. Generally Accepted Accounting Principles, along with demonstrated ability to analyze financial information and provide solutions to issues.
• Ability to lead a team and an organization from a strategic level, while managing concurrently details on multiple concurrent tasks while meeting various deadlines.
• Proficient in MS Office Suite of programs.
• Preferred experience with Oracle Fusion.
• Proven ability to work both individually and within a team environment, build strong relationships and maintain rapport with peers, Corporate Finance and Executive teams.
• Excellent oral and written communication.
• Proven project management ability.

CERTIFICATION(S) AND LICENSE(S)

• CPA or other professional designations a plus