The Director, Claims Learning and Development will bring deep knowledge and expertise in property claims and leverage this knowledge to design and deliver effective learning programs in areas such as onboarding, continuous professional development, and the rollout of new strategies and services, including technology solutions.

• Design and develop comprehensive training programs, coursework, tools, job aid materials, and supplemental documents (including but not limited to instructor-led training courses, facilitator guides, videos, quick reference cards, computer-based training, job aids, etc.)
• Establish success criteria and implement methods for measuring training effectiveness
• Conduct needs assessments to identify gaps in knowledge and skills
• Work with Field Claims leadership to design continuing education programs for staff
• Assist Field Claims leadership in developing tools and techniques to become more effective educators and supporting the learning of their employees through coaching, reinforcement, and accountability
• Implement best practices for knowledge management within the department, utilizing technical tools like PURE’s LMS, ShareFile, etc.
• Partner with Claims Audit team to identify and execute on training opportunities.

• Bachelor’s degree required
• Knowledge and expertise in property claims
• At least 3 years of experience in Learning and Development; at least 8 years of professional experience
• Experience collaborating with stakeholders and managing projects in a home office or shared services role.
• Strong relationship skills.
• Ability to travel regularly for training events and with field staff as needed.
• Ability to build credibility quickly and influence others to achieve results
• Personal commitment to continuous growth and development
• Ability to work well with leaders at all levels of the organization
• Excellent written and verbal communication skills
• Ability to execute on multiple projects simultaneously and adapt to a fast-paced and dynamic environment