Reporting to the Sr. Vice President, Shared Services, the ideal candidate will have 7 – 10+ years of billing and collections experience. Experience managing large teams specific with collection software.

• Continuously assess and enhance the process for collections to optimize efficiency, accuracy, and effectiveness.
• Manage and mentor the Collections Managers and Specialists to support the team’s professional development, giving timely feedback, fostering a collaborative/positive work environment.
• Collaborate with market leaders and Community Association Managers on practice specific collections initiatives.
• Utilize financial data to identify trends, patterns, and opportunities for process improvements across teams.
• Work with the IT development team to identify and recommend software enhancements to support efficiencies and maintain state statutes related to Collections.
• Develop and prepare ad-hoc reports upon request using various internal reporting tools; work with financial systems to design new reports that will facilitate the collections process.
• Implement collection strategies to minimize overdue accounts and maximize cash flow while maintaining positive law firm relationships.
• Oversee the documentation of collection policies and procedures.
• Coordinate and conduct training and orientation for new CAM’s, attorneys, and appropriate staff.
• Collaborate with external law firms to resolve related collection issues, ensuring high levels of client satisfaction.

• Bachelor’s Degree required.
• High degree of proficiency MS Office Suite, including advanced knowledge of MS Excel.
• Strong understanding of legal collection processes within the markets supported. Various states such as but not limited to Florida, Texas, Arizona, Colorado, California, North Carolina, South Carolina, and Virginia.
• Knowledge specific to collections related to HOA dues highly desired.
• Proven leadership skills with the ability to build strong relationships, instill trust and respect across the department and partner law firms.
• The ability to manage, train, and develop a team.
• Excellent analytical, problem-solving, and decision-making skills to effectively manage and present complex information to all levels of employees/stakeholders.
• Exceptional verbal and written communication skills.
• Ability to communicate at all levels effectively to promote collaboration and partnership to solve issues and make recommendations.
• Strong organizational skills with the ability to manage multiple competing priorities and meet deadlines.
• High ethical standards and a commitment to maintaining confidentiality.
• Committed to supporting department and firm goals.
• Ability to work in a team environment and interact with “professionals” at all levels.
• Able to handle setting/changing priorities, multi-task and oversee various concurrent projects in a fast-paced, deadline-driven environment.
• Ability to train, manage and motivate managers and staff and create a cohesive group.
• Ability to diffuse tense situations.
• Ability to manage change in the workplace.
• Very focused on customer service and user support.
• Credit and background check required.