As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

• • Manages and leads the Deal Management Global Shared Service Center. Providing guidance to direct reports, typically comprising a Managers (M2), IC2/3 as direct reports and indirectly working with Individual contributors in the team.
  • Ensuring clarity around priorities and goals for the entire functional and business area
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Working across functions with peers in other groups to ensure collaboration for shared goals
  • Working with senior management and other peers for strategy development and execution planning
  • Facilitating goal-level creation for the broader function and working with managers to ensure the goals cascade to all workers
  • Defines requirements and implements new programs and business processes as agreed by Stakeholders in conjunction with Operations and Global Process Owners
  • Defines development specifications for enhancing internal tools and systems, in conjunction with Global Process Owners
  • Lead, Develop & drive quality improvement projects where necessary by collaborating with operations & other stakeholders
  • Responsible for the team’s evaluation, training, talent management, and career development
  • Encourages the innovation inside the teams, creates an innovative working environment

Acknowledges applies and promotes within the team the Company policies, procedures, and processes as defined at Company /Line of Business /Department Levels

Key Competencies:

• Manage multiple intersecting project tracks and ensure activities roll up to overall program objectives.
• Strong change management skills and ability to adapt to changes and manage changes in process and operations.
• Demonstrated experience managing multiple projects and stakeholders simultaneously.
• Ability to organize complexity into successfully manageable work plans
• Demonstrates strong interpersonal, analytical, and problem-solving skills in working with people at all levels.
• Manage stakeholder communications regarding operation delivery.
• Ability to understand functional area business requirements and interconnections between departments in order to help drive decision-making process.
• Look at data for an understanding of where to implement process improvements.
• You will work equally closely with your business stakeholders as with technology IT team members.
• 15+ years of experience as an Experience in people/line management, project or program manager; demonstrated ability to manage multiple projects simultaneously in a fast-paced, dynamic high tech and finance environment.
• Ability to build consensus and drive decision-making; proven ability to work cross-functionally to accomplish program objectives.
• Put a premium on strong working relationships and know how to use diplomacy to get things done.
• Ability to predict risk areas and have mitigation/contingency strategies designed
• Strong software experience required: Excel, PowerPoint, Visio, Outlook, WebEx conferencing
• Exceptional – verbal and written communication skills
• Demonstrated skill in influencing and negotiating

Additional Details:

• Any stream of graduate or postgraduate
• MBA and/or Masters in Project/Program Management – highly desired
• Technology and/or Financial Services experience – highly desired
• Should be a Dynamic Individual who’s open to change at short span of notice
• Should be okay with all shifts including night shifts