Director Delivery Shared Services is an accountable delivery leader with deep expertise in Medicaid healthcare technology solutions and a comprehensive understanding of the SDLC and ITIL best practices for software delivery and support. This leader has a consistent track record of exceeding expectations for quality, velocity of solution delivery, and SLA attainment, with a measurable ability to maximize resource utilization and optimize profitability.

• Partners with Vice President of Shared Services to create a new shared service team focused on one set of Medicaid solutions and services.
• Sets direction to ensure accountable delivery on shared service commitments, collaborating across peer teams on governing process consistency and adherence.
• Sets direction with direct report team, ensuring completion of work assignment and understanding of / adherence to established company policies and procedures.
• Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
• Directs business function including approval of overall project plan, budgets, and work breakdown structure.
• Partners with Account Delivery, infrastructure, and Account leadership to address critical issues, including both appropriate delegation and direct hand-on involvement.
• Establishes and implements short- and long-term strategies to deliver shared services to account delivery team within reasonable schedules and budgets.
• Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel.
• Communicates broadly to help ensure overall coordination for cross-functional teams.
• Works closely with Account Delivery to ensure client needs are met.
• Works with Finance and Account Delivery to follow charge-back process and resource demand management.
• Effectively integrates offshore resources into formal work management processes.
• Effectively manages third-party staffing and COTS solution providers to Gainwell objectives.

• Master’s degree or equivalent combination of education and experience
• Master’s degree in related field preferred
• Fifteen or more years of experience in healthcare software delivery and support
• Ten or more years of experience in SDLC processes
• Ten or more years of supervisory or management experience
• Experience working with concepts, practices, and procedures related to software delivery and support
• Experience working with the management of various forms of financial and budget tracking/adherence
• Experience with departmental transformation, including people, process, and technology
• Track record of accountable delivery of large project scope, within committed timeline and budget