The Shared Services Director will be responsible for the delivery of the professional Global HR Shared Services function.

Process Creation and Implementation

• Create and continuously improve the required governance, policy and risk management frameworks for HR Shared Services.
• Implement scalable and sustainable processes for the team, enabling them to support the organization effectively.
• Seek ways to improve the HR Shared Service offerings and work to expand the tier 1 service catalog by working closely within the People Team on transition of work to this more effective model.
• Provide directional and /or strategic guidance to ensure consistent implementation of Shared Service strategy.

Team Management

• Manage Shared Service Specialist day-to-day operations.
• Support, supervise and drive performance of direct reports and set clear goals that align strategically to the business mission.
• Create an inspiring team environment with an open communication culture, motivating team members and devise and refine strategies to strengthen team engagement and morale.
• Act as escalation point between Shared Service Specialist and the broader HR team.
• Manage allocations and capacity planning to ensure effective support to the Global HR team.
• Ensure team is meeting and exceeding KPI’s and report on this on a weekly basis and provide justification and remediation strategies for poor performance.

Stakeholder Management

• Work closely with the relevant stakeholders to ensure that the Shared Services team is providing the services required.
• Manage relationships with the internal HR team to understand how to improve support.
• Work with HR Leadership to inform future state of the Shared Services team.

• Relevant qualification (HR or IS preferred).
• 6-8 years functional experience.
• 3 years people management experience in a shared services or operations environment.
• HR systems familiarity (WorkDay preferred).
• Good understanding of consulting and HR activities.
• Excellent interpersonal, communication and leadership skills.
• Keen judgement and decision-making skills.
• Good business acumen.
• High service delivery and performance mindset.
• Strong coaching and knowledge sharing ability.