The Global Process Owner (GPO) is responsible for developing the process vision, strategy, and objectives for an end-to-end process strategy and their continued enhancement in support of delivering global business objectives across business and corporate segments.

This is a remote position.

The GPO provides strategic and operational direction to drive process efficiency, standardization, and effectiveness across an end-to-end process and across functional silos, geographic and business unit boundaries to deliver sustained value to our internal customer and to Brinks. In this role, the GPO will be the steward over the global capability to advance process efficiencies across the end-to-end value chain (i.e., customer master data, contract management, order processing, customer billing, collections and AR management, cash application). Provide leadership to move us to a “capability-driven” model that strategizes shared services as a product with an ongoing roadmap and prioritizes transformation, innovation, attracting top talent, best practices, low-cost solutions, and thought-leadership.

• Set annual strategic direction and approach for identifying and executing on process improvement opportunities across the value chain
• Develop a clear vision of excellence in their end-to-end process and solution area
• Align all strategic initiatives for processes, policies and technologies across geographies at Enterprise level
• Ensures that related process activities and plans are consistent with the objectives of the company and strategic vision of global shared services
• Owns performance, process design and technology enablement to create incremental value through consumer-centric and innovative solutions
  • Ensure optimal use and adaptation of ERP / enabling technologies; owning the Technology Roadmap in partnership with IT
  • Leverage technology, working towards an end-to-end tool set, including self-service tools
  • Define and own the SLA and KPI to measure end-to-end process performance, efficiency and quality.
  • Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
  • Secure the appropriate budget for Transformation / Improvement initiatives across the end-to-end process end state, and manage said budget to deliver associated benefits
  • Build strategic partnerships with external best-in-class companies to accelerate the transformation journey, increasing Enterprise value
  • Actively seeks opportunities to innovate and source best practices in terms of process strategy, improvement, performance, engagement and governance
  • Drive transformative solutions to feed the annual planning cycle
  • Provide regular proposals for process improvement initiatives and technological investments
• Ensure linkages with the global process, service offerings, SLA, and standards
• Responsive – provide service levels that the business needs and stay close to the internal customer and delivery centers
• Global process ownership – unify process and technology agnostic of country and deploy best practice, standards, and a roadmap to actively advance product as a service
• Instill a culture of continuous improvement and innovation to enhance efficiency and save costs across the global process
• Drive root cause analysis for process performance issues and develop remediation plans
• Identify and achieve financial savings through process efficiency initiatives across the respective global process
• Drive global process design and process standardization / optimization initiatives across corporate and business segments
• Identify and prioritize continuous improvement opportunities impacting global process
• Responsible for working with CoE to apply Lean techniques to generate increasing value for customer using KPIs
• Own the engagement bridge between customer, operations SSC, and CoE – be the face of the product
• Facilitate cross-regional support and best practice sharing
• Capture operational escalations and voice of customer and SSC managers as inputs into product design
• Set operational process performance targets (KPIs) and SLA metrics
• Ensure optimal use and adoption of technologies and automation across the global process
• Ensure proper change management across end-to-end global process
• Serve as a subject matter expert to advise Finance and project leaders on the implications of process / system changes
• Represent process area in governance forums to:
  • Confirm process strategy is aligned with broader enterprise priorities
  • Obtain relevant senior management support for process / strategy changes as required
  • Ensure approach alignment with other Global Process Owners and share best practices
• Work with functional process leads to determine training needs, content requirements, and approve training content
• Ensure performance standards with third party service vendors
• Influence operational stakeholders and key Finance leaders across the organization to drive process changes
• Work with Transition team on transition phase activities and support in determining ideal FTE distributions across the function
• Support escalated operational incidents, as appropriate (i.e., complex or non-routine incidents)
• Provide single point of accountability for defining, maintaining and educating enterprise on process standards, objectives and protocols
• Provide inputs to process controls and mechanisms to monitor and ensure compliance
• Ensure processes are conducted in compliance with all internal and external policies, standards and regulations
• Communicate at all levels of the organization and demonstrate intimate involvement in respective business process
• Leverage external insights and customer voice in framing next strategy
• Key and final decision-maker (in collaboration with functional leadership – as appropriate)

• Bachelor’s Degree or equivalent in Accounting / Finance / Business Administration required
• 8 years of progressive experience in the respective process area required; preferably in a shared service environment
• Considered a domain expert in the respective process area
• Significant experience and use of relevant systems and technology in the respective process area
• Lean / Six Sigma qualifications and experience preferable
• Strong analytical skills, collecting and analyzing data, evaluating information and systems, and drawing logical conclusions
• Strong consultative and problem-solving skills
• Knowledge of financial regulations, policies, practices, and accounting principles
• Business process automation and leading technologies
• Finance ERP and relevant technology/systems for respective process area
• Finance and accounting controls environment
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint.
• Strong interpersonal and communication skills with track record of superior customer service
• Excellent verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations

SKILLSET:

• Drive change across various stakeholder groups
• Develop and communicate performance for respective process area
• Identify innovative process improvement initiatives
• Analyze, problem solve, and drive decision-making
• Build effective internal customer relationships
• Communicate effectively with all levels of management
• Deliver measurable impact through process standardization and optimization
• Design and develop process maps and procedures
• Work under pressure and manage multiple projects at once across various functions
• Support audit and SOX compliance activities (as needed)
• Maintain positive relationships with end users and other internal constituents