The Director, HR Global Business Services is responsible for supporting associates through the Associate Life Cycle – from recruitment to offboarding through leadership of teams focused on delivering a best-in-class associate experience, developing and meeting service level agreements, and driving operational performance metrics throughout the full scope of the associate experience at MSA. This position will bring a blend of both technical and operational expertise within the shared services space in addition to strong technological know-how around systems implementation and process improvement.

• Contribute to the development and delivery of the overall Human Resources strategy and work collaboratively with colleagues on the HR leadership team on strategic projects, and people-focused initiatives.
• Build and lead a highly engaged, effective shared service HR team, fostering a culture of trust, respect and accountability.
• Effectively interface with all levels of the organization to coordinate and oversee all people-related services.
• Provides strategic direction, sets clear objectives, clarifies expectations, and agrees on the parameters for each person’s authority and accountability using a flexible management approach: coaching, supporting, or guiding for best results.
• Develop data reporting and metrics to drive strategic data insights for the organization, including the development of SLAs and monthly, quarterly and annual KPIs.
• Support the different HR teams to promote a culture of evidence-based decision-making and data awareness.
• Ensure HR transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements.
• Develop mechanisms to evaluate the impact and success of the people service delivery.
• Oversee HR shared services systems and technologies, leading process improvement initiatives and leading cross-functional projects.
• Manage the creation and maintenance of process maps and standard operating procedures, ensuring they are regularly updated, fit for purpose, and compliant.
• Promote inclusion in the workplace and reinforce our position as an equal opportunity employer.
• Build and nurture effective working relationships with key operational partners of the (e.g., Finance, Legal, and IT teams).

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field required.
• 8-10+ years’ experience in HR operations, shared services including experience in managing HR processes, systems, and teams.
• In-depth knowledge of HR policies, procedures, and best practices is necessary, including a solid understanding of global employment laws and regulations, employee relations, performance management, benefits administration, and HR systems.
• Highly developed leadership skills managing a large team with proven experience in developing and managing strategic relationships with the business leaders.
• Proven experience in strategic thinking, planning, analysis, and the ability to support the development of creative and inclusive solutions to solve organizational challenges.
• Proven experience in delivering people strategies, implementing action plans, and knowledge of current advances in people and culture change.
• Experience performing diagnostics, implementing KPIs and improving processes using continuous improvement tools.
• Proven ability to build trusted relationships, influence at all levels, negotiating, presentation, and facilitation skills.
• Experience in building high-performing teams to deliver an exceptional customer experience to internal and external customers.
• Demonstrate ability to lead teams with discipline to deliver the service with specific SLAs.
• Good understanding of HR-related compliance matters and data protection requirements, including GDPR.
• Deep knowledge and expertise in Lean and Agile frameworks (e.g. scrum, kanban).
• Excellent verbal and written communication skills are important for effectively interacting with associates, stakeholders, and senior leadership with an ability to convey complex information clearly and concisely.
• Ability to influence as well as tactfully challenge assumptions and decisions at any level of the organization.
• Ability to challenge and remove team, organizational and/or cultural impediments promoting and supporting change.

Preferred Qualifications:

• Prior experience using and/or implementing Ceridian highly desired.
• Master’s Degree and/or relevant certifications such as SHRM-CP or PHR preferred.