We are seeking a visionary Director of HR Operations to spearhead the transformation of our associate services, propelling them to world-class standards. This pivotal role requires a strategic thinker with a proven track record in optimizing HR Operations functions and a passion for leveraging cutting-edge technology. The ideal candidate will have experience with the ServiceNow HRSD platform, using it as the cornerstone to revolutionize our HR services. Your mission will be to create an associate experience that is as innovative as our company, fostering a culture of excellence and continuous improvement. Join us in shaping the future of HR and making a lasting impact on our greatest asset—our people.

• Champions a progressive shared services strategy that aligns with the company’s business objectives, with a strong focus on HR Systems and technological innovation.
• Provides strategic direction in evolving HR technologies and People systems, ensuing alignment with our organizational goals.
• Builds and manages the HR operational infrastructure focusing on scalable and centralized support models to enhance agility and efficiency.
• Fosters strong relationships and partners with HR leaders and COEs to continuously refine existing HR processes and systems to pinpoint standardization and automation opportunities, tailoring solutions to accommodate local regulations and specificities.
• Leads the HR Operations Tier 1 and 2 teams and cultivate an environment of innovation, continuous improvement, and collaborative effort. Develops escalation paths for resolving HR Ops service delivery issues and create metrics-based tools to assess and elevate the performance and value of HR services.
• Creates and leads a new HR Knowledge Management function to ensure that global processes, SOPs, guidelines, and polies are documented, ensuring they are structured in a way that optimizes and enables AI-driven enhancement and integrations.
• Creates and monitors HR Ops Dashboards and provides timely and accurate data on quality HR processes and systems; identify and resolve issues before they impact the business.
• Transforms our payroll by devising and deploying effective strategies leading to an evolution of the payroll team’s practices toward industry-leading practices and technology.

• Bachelor’s degree in human resources, Business Administration, Information Technology, or related field; master’s degree or MBA preferred.
• A minimum of 10 years of progressive experience in HR operations or HR technology, with a focus on strategic planning and process optimization.
• ServiceNow HRSD experience preferred.
• PHR/SPHR certified preferred.
• Experience with establishing new HR processes and identifying/implementing innovative HR digital solutions.
• Strong experience in change management, with a proven track record of effectively implementing large-scale organizational changes.
• Exceptional leadership and team-building skills, with the ability to balance tactical and strategic responsibilities.
• Strong business and financial acumen, excellent communication skills, and the capability to influence and collaborate across all levels.