At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.

As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.

Safety

• Manages processes effectively in regard to employee/patient safety.
• Record Keeping
• Maintains all required records, reports, statistics, logs, files and other documents as required, including but not limited to payroll, schedules and status changes.

Department Management

• Maintains 24 hour accountability for department, making independent decisions to implement strategies and programs for patient care.
• Delegates authority and accountability to staff to ensure optimal outcomes and staff engagement.
• Evaluates effectiveness of unit/department based programs and processes to ensure optimal outcomes.

Process Improvement

• Promotes a culture of process improvement by establishing unit/department based programs that supports the system & process improvement goals.
• Actively participates on system-wide or hospital-based teams.

Staffing

• Manages the unit/department effectively in regards to staffing and staff supervision.

Role Specific Responsibilities

• Provide leadership, direction and expert HR shared services guidance to customer service team.
• Develop service center performance goals and provide continuous improvement of service delivery and efficiency of operations, including identifying problems and inefficiencies, researching, reviewing and implementing best practices.
• Lead customer service team to deliver accurate, consistent, and timely service to external customers and to the broader HR team. Provide overall prioritization of work assignments and management of team resources and activities.
• Acts as liaison between the broader HR team and the HR Service Center to ensure that HR services are aligned with customer needs.
• Oversee the implementation, maintenance, upgrade, and enhancement of HRIS applications.
• Ensures day-to-day management of employee files and adherence to record retention policies.
• Establish strong relationships with HR Business Partners and other HR functional teams to provide timely and well-planned support.
• Develop, coach, motivate, and mentor direct reports to meet performance goals. Participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives.
• Maintain knowledge of current trends and developments within area of expertise, constantly research and apply knowledge of leading practices.
• Develop and maintain budget within fiscal guidelines.

Education

• Bachelor’s degree in HR, Business, or related field required.
• Master’s degree preferred.

Licenses and Certification

• PHR/SPHR and/or SHRM-CP/SHRM-SCP or other relevant certification required.

Experience and Skills

• Minimum of 7 years in a HR leadership role required.
• Demonstrated competencies in leadership, collaboration, developing others, process improvement and change management.
• Thorough knowledge of HR and current industry trends.
• Strong operational understanding of employment law and its impact on employee experience and employee records.

• Strong written and verbal communication skills and the ability to communicate with all levels in the organization.
• Strong customer centric perspective.
• Strong analytical skills and data reporting capability, as evidenced by the proven ability to interpret business needs and design and implement process improvement plans leveraging innovative solutions (e.g. designing an automated solution to a manual process) within the context of HR systems and processes.
• Excellent judgment and discretion required in handling highly sensitive, privileged, confidential and/or non-public information in an appropriate manner.
• Prior experience leading and/or working on multiple projects while simultaneously managing competing priorities.
• Proven ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
• Proven record of selecting, developing and coaching staff, and effectively leading staff through periods of change.
• Advanced proficiency in MS Office with an emphasis in Excel.