In our centralized HR function, you’ll be at the forefront of providing direct support and guidance to our employees. You’ll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Leader you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, payroll, benefits, and even employee departures, you’ll handle it all with finesse, making each interaction a positive experience.

• Oversee the day-to-day operations of the HR services regional center, including manage HR service delivery processes and procedures across a multi-tier model
• Develop and implement HR strategies and initiatives that align with the overall business objectives of the company.
• Drive compliance with company policies and global procedures across service operations.
• Identify and implement process and practice improvements to ensure efficiency and effectiveness, SOPs, with a focus on employee experience.
• Drive transformation and case management to efficiency, and ability transform processes in different ways.
• Monitor and analyze case flow / feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change.
• Collaborate with leadership to identify and address service and talent needs within the region.
• Serve as a liaison to internal stakeholders and maintain KPIs and service level agreements.
• Lead and participate in HR projects and initiatives as needed.
• Provide coaching and development opportunities for HR service team members.
• Able to think strategically beyond tactical execution; strong analytical problem-solving skills and continuous improvement mindset.

Required Skills And Experience

• 5+ years of experience in a Human Resources function; leading an HR Service Center
• Proficient in ServiceNow case management
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse, global teams
• Solid problem-solving and analytical skills, sensitive to data and detail orientated

Preferred Skills And Experience

• Bachelor’s degree in Business/Human Resources
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously, customer empathy, excellent communication and leadership skills, process improvement, org transformation, and the ability to build strong relationships with internal, external stakeholders.