Birmingham City Council is seeking an experienced and dynamic Director of HR Services to lead and transform its HR Services function. This pivotal role focuses on delivering critical HR services, including resourcing, onboarding, payroll, and service support, across both enabling and frontline directorates. With a key emphasis on driving efficiency and fostering collaboration, this role will spearhead the development and implementation of a shared services model to enhance organisational effectiveness.

• Leadership and Management: Provide strategic leadership to the HR operations team, ensuring compliance with employment laws and fostering a culture of excellence.
• Resourcing: Oversee recruitment, selection, and onboarding processes to attract and retain top talent, while building productive partnerships with external recruitment agencies.
• HR Services (Operations): Ensure seamless end-to-end HR service delivery that supports employees and enhances the overall employee experience. Utilise people data to inform insights, maintain compliance, and drive continuous improvement.
• Payroll: Manage the payroll function to ensure accurate and timely processing, compliance with payroll legislation, and the implementation of efficient payroll systems.
• Strategic HR Support: Collaborate with business leaders to HR solutions that align with organisational objectives.
• People Data Management: Ensure the integrity of HR data, leveraging analytics to inform strategies and maintain compliance with data protection regulations.
• Shared Services Model: Lead the transition to a shared services model, identifying opportunities for process improvement and streamlining HR service delivery.

• Educated to degree level with CIPD qualification or membership
• Extensive experience in HR operations, including at least 5 years in a leadership role
• Strong knowledge of HR practices, payroll systems, and employment law
• Strategic thinker with excellent problem-solving and decision-making skills
• Proven track record of leading high-performing teams and driving transformative initiatives
• Outstanding communication and interpersonal skills