123Dentist is looking for an experienced Director of HR Operations/HR Shared Services to lead the strategy and delivery of key HR services across our 500+ dental practice locations in Canada. This role will focus on HR support, employee health & safety, leave management, HR technology, processes, and governance, ensuring a top-notch employee experience.

• Lead the development of HR operations, including Tier 1 HR support, HR systems and employee health & safety compliance.
• Oversee HR policy & compliance, ensuring automation, governance, and legal compliance.
• Set and achieve annual goals for the HR Shared Services team, contributing to long-term HR strategies.
• Collaborate with business leaders on strategic planning and HR initiatives that align with company goals.
• Drive continuous improvement in HR processes, governance, and employee experience.
• Manage and develop the HR operations team, providing coaching, feedback, and performance evaluations.
• Research market trends in HR technology and recommend improvements or new tools.

Qualifications:

• 10+ years of HR experience, with at least 5 years leading HR Operations/Shared Services in a large organization.
• Bachelor’s degree in HR, Business Administration, or a related field.
• Professional HR certifications (e.g., CCP, CPHR, SHRM-SCP).
• Strong knowledge of Canadian employment laws, especially in BC, ON, and QC.
• Experience with HR systems (Workday preferred), business process redesign, and HR policy development.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Strong leadership, project management, and communication skills.
• Bilingual (French/English) candidates preferred.

Skills & Abilities:

• Detail-oriented, organized, and analytical.
• Strong customer service mindset.
• Experience with HR technology implementations.
• Ability to lead teams and manage change.