• Service Delivery Excellence
• Manage the Enterprise IT systems and toolset portfolio
• Ensure excellent end-user services on global basis
• Meet and perpetually improve ticket responsiveness metrics within OLA framework
• Establish and enforce compliance, risk management, and technology best practices, policies, and SOP’s that align with ISO, ITIL, NIST, and other bodies

• Strategic Vision Fulfillment
• Develop an enterprise IT strategy that supports business growth and increases systems and staffing efficacy
• Build strategic relationships across business lines to anticipate the needs and preempt the risks encountered by company stakeholders by bridging the understanding of technical and non-technical requirements, understanding business goals, identifying business process gaps and proposing solutions
• Develop and execute plans to deliver IT strategy via organizational structure, staff capacity planning, processes & policies, operational plans, third-party vendor relationships, and capex/opex budget planning and management
• Support disaster recovery and business continuity efforts by contributing to the development of Business Continuity Plan

• Organizational Development
• Drive transformation, technology enablement, and organizational change as warranted
• Design the IT team’s structure, skillset, staffing levels, and coverage to support the immediate and future needs of a rapidly growing company
• Develop training, certification, and career pathing for each staff member
• Ensure team cohesion and alignment through standing meeting cadence and action-oriented agendas and outcomes
• Establish goals for IT department employees, develop their competencies and manage their performance on an ongoing basis; offer employees ongoing support and coaching to maximize team engagement and performance

Employment Prerequisites:

• Minimum of ten (10) years of relevant experience in information technologies including five (5) years of management experience
• Demonstrated ability to communicate with technical and non-technical staff across multiple disciplines and hierarchical levels within the company

• Broad experience in all aspects of IT including client and enterprise-level assets and infrastructure, business solutions, end-user services, cybersecurity, and compliance
• Demonstrated ability to lead IT initiatives related to major business process improvements or automation and the implementation of enterprise business solutions through to completion
• Bachelor’s degree in Computer Science or Information Technology discipline highly desired
• Demonstrably sustained embodiment of company values involving Drive to Excellence, Grit, Humility, Integrity, Results Orientation, and Winning Attitude

Desired Competencies:

• Strong organizational/collaborative leadership and change management experience

• Highly developed written and verbal communication skills
• Demonstrable analytical and problem-solving skills
• Ability to convey and implement a vision for IT that will sustain the company’s immediate and long-term goals
• Travel up to 10% for individuals not in the vicinity of Tampa, Florida