Reporting directly to the CIO, Group VP of Technology (“CIO”), the Director, Infrastructure & Cloud Services plans, coordinates, directs, and designs IT-related infrastructure and client support activities to help maximize the value of existing software and hardware investments as well as identify and implement new solutions to help support Our Client. This role includes management of the infrastructure and cloud services team responsible for hardware, data center operations, networking, cloud services, and client services. The individual will work closely with the IT leadership team to ensure appropriate policies, procedures, and best practices are maintained to support the IT organization. In addition, the Director position provides technical infrastructure management support to Our Clients Parent Americas through an IT shared service; in this capacity the leader will provide guidance and recommendations for the Parent company Director of Information Technology as required.

Essential Duties

• Work with stakeholders to define business requirements for technology implementations
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users for related IT activities
• Keep current with technology and direct research on potential hardware/software solutions
• Manage financial aspects, including purchasing and budgeting
• Manage software licensing.
• Manage along with the Director of Applications finance requirements/activity that are typical to retail store operations from the infrastructure perspective
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives
• Develop Requests for Proposal (RFP) to source solutions
• Negotiate and administer 3rd party vendors, managed services and consultant contracts
• Leverage negotiation skills to challenge business and IT users on assumptions and help craft innovative and effective solutions
• Use strong meeting management skills to engage participants in productive work sessions
• Understand organizational behavior and how it influences business solutions
• Successfully engage in multiple initiatives simultaneously
• Deliver assigned projects on time and on budget
• Manage a team, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
• Approve and oversee projects and project portfolios
• Understand network, storage, servers and end user computing systems
• Understand current network hardware, protocols, and standards, including LAN and WAN technologies.
• Understand all aspects of IT security for infrastructure cloud and on-premise equipment/software and work with the cybersecurity team to resolve issues.
• Understand data center operations both ‘on premise’ and ‘cloud’.
• Ensure compatibility and interoperability of in-house computing systems

Supervisor Responsibilities

Supervises:

• Help Desk/Service Desk Associates
• Technical Analysts
• Systems Analysts
• Network Analysts

Managers, Infrastructure and Cloud Services (as available)

The individual must be able to perform each essential job duty and responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.

Minimum Education, Experience, And/or Certification

• College diploma or university degree in computer science, computer information systems, or management information systems and/or 7-9 years equivalent work experience
• 7-9 years of experience in Retail and/or Manufacturing systems preferred.
• Experience with retail point of sale software and hardware solutions that support retail stores required.
• Experience with SAP ERP, SAP component solutions, and SAP Business Intelligence/Business Warehouse solutions preferred.
• Project Management Professional (PMP), Agile Practitioner certifications and/or relevant project management experience preferred

Communication Skills

• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential

Other Skills And Abilities

• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Good written and oral communication skills.
• Strong technical documentation skills.
• Good interpersonal skills.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.