We are thrilled to announce that we are adding a new role to our accounting team – the Director of Accounting Operations! In this key leadership, you will be responsible for overseeing the accounting shared services operation of the organization. Bring your high attention to detail and your strong understanding of financial processes, billing systems, AP, and customer service to this role and help us grow. You will lead and grow a team while collaborating across departments to ensure accurate and timely billing, revenue optimization, and efficient cash flow management.

Billing Strategy And Oversight

• Develop and implement strategic initiatives to improve the billing process and enhance revenue generation.
• Establish billing policies, procedures, and best practices to ensure compliance and accuracy.
• Monitor industry trends and changes in regulations to adapt billing practices accordingly.

Team Leadership

• Recruit, train, and lead a team of professionals, providing guidance and support to ensure their success.
• Set performance objectives, conduct regular performance evaluations, and provide feedback to team members.
• Foster a collaborative and positive work environment that promotes teamwork and professional development.

Billing Operations

• Oversee end-to-end billing operations, including invoicing, payment processing, and collections.
• Monitor billing systems and software, ensuring they are up to date and functioning optimally.
• Resolve complex billing issues, disputes, and escalations in a timely and effective manner.
• Responsible for resolving overdue bills and collecting payments. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Financial Analysis And Reporting

• Analyze data and financial reports to identify trends, risks, and opportunities for improvement.
• Prepare and present regular reports to senior management on performance and key metrics.
• Collaborate with finance and accounting teams to ensure accurate financial reporting and reconciliation.

Process Optimization

• Responsible for ensuring that all connections between SalesForce and NetSuite work efficiently and optimizing those systems to improve workflows and data reliability.
• Continuously evaluate and streamline processes to improve efficiency, reduce errors, and enhance the customer experience.
• Identify areas for automation and implement technological solutions to streamline workflows.
• Collaborate with cross-functional teams to integrate processes with other systems and platforms.

Compliance And Audit

• Ensure compliance with relevant laws, regulations, and industry standards pertaining to billing and revenue recognition.
• Collaborate with internal and external auditors to facilitate billing audits and reviews.
• Implement and maintain robust internal controls to mitigate risks and maintain data integrity.

• Bachelor’s degree in finance, accounting, business administration, or a related field (Master’s degree preferred).
• Proven experience from at least 8+ years of direct experience in billing, revenue management, or financial operations;
• Strong leadership and team management skills which came from at least 3 years in a leadership role.
• Strong knowledge of billing systems, processes, and best practices, along with familiarity with financial accounting principles and revenue recognition standards.
• Proficiency in using billing software, ERPs, and financial systems. (NetSuite, Salesforce, and Stripe preferred).
• Excellent analytical skills and the ability to interpret complex financial data.
• Exceptional attention to detail and accuracy.
• Ability to work collaboratively across departments and interact with stakeholders at all levels.
• Demonstrated ability to drive process improvements and implement changes effectively.