The occupant will be responsible for the creation and administration of a Human Capital Service Center with transactions and interactions through telephone, chatbot, intranet and email to provide attention on issues related to benefits and management of the employee life cycle.

• Communication between collaborators and human resources
• Centralize the human resources function to provide HR-related services to Employees and improve their experience regarding questions, attention, needs, communication, etc.
• Creation of Technological communication channels that allow streamlining Human Resources processes, improving efficiency and guaranteeing a standardized approach aimed at improving the employee experience
• Integration of technology, data analysis and focus on employee experience.
• With the creation of the center, it is intended that Human Resources Services play a vital role and encourage the commitment of collaborators and optimize the operation of Human Resources.
• Manage the Contact strategy of collaborators with HR

• Studies at the Bachelor’s or Engineering level – Graduated ESSENTIAL
• English at an advanced level
• More than 5 years experience in a Human Resources shared services center
• That you have implemented tools such as chatbot, portal, intranet, email and call center