The Director of Process and Delivery is focused on enabling delivery efficiencies and effectiveness; supporting the strategic planning, governance and delivery coordination of business transformation & delivery initiatives and facilitating coordination across functional and organizational boundaries; collaborates with stakeholders to assess business process efficiency, operational performance and environmental factors to identify improvement opportunities; manages and coordinates resources to support program and project management, business analysis and provides oversight of project execution.

• Setup and lead the Delivery Excellence Chapter
• Accountable for the overall application delivery in the Shared Services Delivery Program in terms of strategic value, architectural fit and business alignment.
• Oversee and ensure technology projects are on time and on budget that require multiple layers of service providers and internal and external stakeholders.
• Build and maintain collaborative relationships with business stakeholders, technology partners, Strategic Sourcing, and other key teams across organization.
• Drive and Lead vendor selection process (including RFPs and Pricing) and manage against deliverables (including SOWs, change management, approval of deliverables).
• Prioritize and report on project portfolio updates and value capture plan with internal stakeholders for Shared Services Monthly Governance reviews
• Translate the business strategy, needs & requirements into clear direction for the project teams
• Drive and execute multiple projects at a time based on demand of shared services projects
• Drive and execute in the definition of project scope and goals, including project and staffing estimation
• Define and create project approach, including project plans, targets, milestones and dependencies in Workfront/ Jira tool
• Coordinate and manage Technology related annual discretionary planning and Quarterly financial planning with Business Finance Officer and Business sponsors/leads
• Serve as the product owner in Agile / SCRUM development process; write user stories, groom the backlog, and lead sprint planning
• Track project/engagement dependencies, milestones, and deliverables to ensure successful project implementation and deployment by closely working with business and technology teams.
• Experience as a Project Manager in the Shared Services and IT sector
• Relevant industry recognized certification related to project management, e.g. PMP, o Agile PM, o SAFe.
• Good Knowledge and 5+years of experience of project management (Agile, Prince2, PMP, Waterfall) methodologies
• Lead stakeholder communications across all project work threads. Ensure appropriate communications regarding issues and risks to foster project success and long-term stakeholder relationship.
• Serves as internal escalation point person on projects and ability to successfully resolve problems and issues.
• Serve as subject matter expert and lead sponsor for designated program and projects and provide meaningful updates to business in laymen’s terms.
• Budget and expense reporting as it pertains to the project portfolio by closely working with Business finance officer and technology governance team.
• Champion continuous core business capability improvement through timely adoption of innovative technologies, procedures, and processes

• 10+ years relevant Project/Program Management experience in the Shared Services and technology-oriented organization
• Bachelor’s degree in a related field
• Proven leadership experience, including direct and influence leadership of diverse teams across a highly matrixed organization
• Passion and drive for continuous improvement, transformational change, with a business owner mentality
• Demonstrated and proven track record of successful project implementations on various sizes of projects
• Strong interpersonal and relationship skills
• Strong written and verbal communication skills with the ability to influence outcomes and gain team member and stakeholder buy-in
• Cultural awareness with excellent interpersonal and relationship building skills.
• Critical thinker and highly analytical with ability to solve complex problems that include the application of both good business sense and common sense