Responsible for overseeing and optimizing the end-to-end order to cash process across all regions and business units within the organization. You will work closely with cross-functional teams to ensure efficiency, accuracy, and compliance throughout the entire order to cash cycle, from order entry to invoicing and collection. The primary focus will be on driving process improvements, standardization, and automation to enhance customer satisfaction, reduce costs, and maximize cash flow.

• Develop, implement, and enforce global OTC policies, procedures, and standards across all regions and business units.
• Oversee the creation, maintenance, and integrity of master data across all regions and business units
• Lead continuous improvement of business process related to OTC processes by collaborating with cross-functional teams including Sales, Finance, Shared Services, Logistics, and IT
• Work closely with business units to roll out best practice/ adopt new processes within the targeted timeline
• Define key performance indicators (KPIs) and performance targets for OTC processes, regularly monitor performance, and implement corrective actions as needed.
• Provide guidance to relevant teams, ensuring alignment with global OTC strategy and objectives.
• Partner with IT teams to enhance OTC system capabilities, implement automation solutions, and optimize OTC workflows through digital technologies.
• Act as a subject matter expert on OTC processes, providing training and support to internal stakeholders and fostering a culture of continuous learning and development.
• Stay informed about industry trends and regulatory changes. Proactively identify opportunities for process innovation and improvement.

• In-depth knowledge of order to cash processes, including order management, credit management, invoicing, collections, and cash application.
• Strong understanding of ERP systems (e.g., SAP, Oracle), order management systems (OMS), and related technology solutions and good understanding in Property Management System (PMS) for hospitality business
• Experience with business process improvement methodologies framework
• Excellent analytical skills with the ability to interpret data and drive insights to inform decision-making
• Effective communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Proven leadership experience, with the ability to motivate and inspire teams to achieve results.
• Project management skills, including the ability to manage multiple initiatives concurrently and deliver projects on time and within budget.
• Experience working directly in and setting up Shared Service Center is preferred.