Travelers is seeking a Director of Quality Engineering – Salesforce Platform Tools and Process to join our organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership.

• Guide and document tool selections for use supporting the Salesforce Platform and associated ecosystem with focus on Travelers’ Salesforce Platform shared service elements (Quality, DevOps, Production Support, Governance).
• Work with functional owners and internal stakeholders to design and implement process improvements focused on Travelers’ Salesforce Platform shared service elements.
• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 5 years of related experience; including insurance / financial services industry experience.
• Demonstrated experience implementing current technology trends and techniques (e.g., cloud-based solutions leveraging microservices).
• Interprets internal/ external business challenges and recommends best practices to improve SDLC processes.

What is a Must Have?

• Bachelor’s degree in Computer Science or a related field, or its equivalent in work experience.
• Five years of programming/development experience.