The Director, RCM Operations is responsible for the success and efficiency of practice-based revenue cycle management (RCM) teams, and internal OneOncology teams. This position will drive assigned RCM projects, quality assurance functions, utilize analytics to guide workflow optimization, and lead corporate in-house RCM teams.

• Define and implement policies and workflows in both new and existing OneOncology practices.
• Responsible for day-to-day operations of centralized RCM offerings for assigned shared service practice pods.
• Oversee the quality processes that contribute to revenue cycle management.
• Responsible for direct leadership, training and performance of staff to establish and maintain best practices.
• Reviews and analyzes KPI reports, identifying trends to ensure quality problems have a corresponding action plan.
• Owner of system admin configuration for OneOncology-owned database tables as required.
• Identifies training needs and develops training materials, process maps, QRG’s and step by step instructions for OneOncology practices and vendors.
• Work with the analytics team to identify meaningful metrics for deep dive RCM review.
• Participate in committees and work alongside payer and finance teams to optimize revenue opportunities and assure appropriate accruals.
• Drive RCM projects and implementation efforts related to RCM delivery initiatives.
• Work closely with the Sr Director of RCM to identify priorities and deploy resources to optimize RCM performance and practice revenue.
• Ability to work in a matrix environment where multiple and competing customer demands are likely.
• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

• 5+ years in relevant healthcare and RCM leadership experience.
• Bachelor’s degree or equivalent experience required.
• Strong background in managed care payer market.
• Oncology experience a plus.
• Significant travel.
• Strong verbal and written communication skills required.
• Must be detail oriented and organized.
• Flatiron OncoEMR proficiency desired but not required.
• G4 Centricity proficiency desired but not required.
• Strong Microsoft suite skills required including Excel and PowerPoint.
• Knowledge of practice management software preferred.
• High integrity, including maintenance of confidential information.
• Based on business need, the ability to work a flexible schedule, including some evenings and weekends.