The Director, Support Services, is a key leadership role within Shared Services and has direct leadership over the Environmental Services (EVS), Parking Services, Patient Transport and Language Services.

This role involves leading administrative functions to ensure smooth daily operations to maximize efficiency, productivity, and achieve outstanding results. Responsibilities include optimizing processes, managing budgets, coordinating with various departments, and implementing strategic initiatives. The director will be responsible for the development and execution of Lean Daily Management practices and techniques and will also work in close collaboration with the Support Services Executive leadership team to facilitate progress towards strategic and operational goals for the division. In addition, they will be responsible for analyzing data, creating reports, and presenting findings to support business decisions.

The Director, Support Services, will need to work effectively within OhioHealth in a highly matrixed fashion with key internal and external stakeholders from one or more care sites. This role is expected to translate strategic goals of the organization into core business initiatives and processes that promote exceptional care for OhioHealth’s patients and visitors.

Minimum Qualifications:

• Bachelor’s Degree (Required)

SPECIALIZED KNOWLEDGE

• Through understanding of hospital and support services operations
• Understanding of surgical and procedural areas
• Advanced financial analysis using decision support systems as well as financial reporting tools
• Requirements by OSHA, Joint Commission, HFAP, Infection Control, and other agencies that govern the operations of the hospital
• Demonstrated project management skills an ability to communicate complex issues and strategies
• Experience in working in multi-disciplinary teams and in complex relationships
• Excellent relationship and team skills
• Strategic thinking
• Executive presence
• Strong oral and written communication skills
• Effective use of personal computer technology for generating reports, trending information and creating presentations
• Proven ability to work with teams and build moral

KIND AND LENGTH OF EXPERIENCE

• 5 – 7 years support services and healthcare experience
• 3 – 5 years previous management experience