This role is about ensuring that NewGlobe’s investments in technology translate into rapid and reliable launches, appropriately localised offerings, and sustainable at-scale operations.

• Hire and on-board the IT Operations manager and team (up to 10+) who will take over IT Operations post-launch
• Support academics and leadership and development teams to provide tech support for teacher trainings for up to 5,000 teachers in first 3 months in-country
• Manage the local hardware and infrastructure setup, under the oversight of the Vice President of IT Operations and with the assistance of the shared service IT Infrastructure Manager, to ensure that support office infrastructure (internet, PBX, firewalls, domain controllers, etc.), IT assets (smartphones, tablets, laptops, etc.), and tech consumables (software licences, airtime, etc.) are procured and available in a way that is timely, cost-effective, and consistent with established NewGlobe standards.
• Build awareness and perform training around the existing technology toolset for the local teams and government partners, including new products or functionality that might not have existed in prior launches.
• Ensure the right balance between standardisation (including pushing back on local teams to adopt) and localisation (including pushing back on shared services teams to adapt)
• Oversee the technology shared services teams assigned to a launch, including prioritisation of issues for resolution, necessary customisations, and the coordination of associated timelines and releases. Major changes to software systems to be overseen by the Vice President of Software Development.
• Act as the single point of contact on ground for Technology during a launch, meaning communicating a clear and complete picture back to the Technology Leadership teams and also communicating information back from those teams to the local teams
• Between launches, work with other technology departments and functions to improve future launches, including refining the Technology Playbook and iterating on the Launch Workplan.
• Advocate relentlessly for – and personally embrace – the use of data and reports to drive facts-based and at-scale decision making
• Prevent shadow systems and misinformation from becoming embedded

• Experience deploying and overseeing technology in low infrastructure and physically remote environments – limited or unreliable access to power, limited or unreliable access to network, difficult or slow to reach in person, and often using low spec hardware.
• Experience that includes mobile applications and enterprise mobility management are a big plus.
• Experience working across multiple teams and departments, especially in a globally distributed and matrixed organisation.
• Strong project management skills, especially with both lean processes that are designed to work in rapidly changing environments and also with more formal structures designed for complex and well-defined projects
• Understanding of networking infrastructure (routers, switches, firewalls, domain controllers) and the associated setup and configuration
• Competency with other types of systems administration tasks, esp. Linux-based systems, such as PBXs, LAMP-stack OSS, etc.
• Familiarity with ITIL, Information Security, and Identity Management best practices.
• Experience participating in modern software development and continuous delivery processes, including automated deployment pipelines, microservice APIs, frequent releases, and fast feedback
• Proficiency in the use of monitoring tools to oversee systems at a distance and at scale (and to reduce mean time to response)
• Exceptional listening, communication, and collaboration skills
• 7+ years relevant IT/industry work experience
• Bachelor’s degree with strong academic performance
• Experience of living and/or working in emerging markets, including rural and remote communities