The HR Shared Services Project Manager will provide valuable project leadership and expertise as the Employee Shared Services Team lives out its shared vision to enable GMI to compete and win everyday with a relentless focus on Service Excellence.

75% of time- Project Management:

• Lead Employee Services projects, ensuring they are executed within scope, on time and within budget.
• Provide high level thought leadership, project management and general CI expertise (based on standard tools/principles) to facilitate effective project completion in alignment with desired results.
• Maintain understanding and expertise in project management standards, templates, processes and methodologies to ensure consistency and efficiency.
• Deliver regular project/program health checks and communication as needed.
• Ensure project outcomes align to project strategies as well as Employee Shared Services & Global Shared Services vision.

15% of time- Stakeholder Engagement

• Collaborate with cross-functional teams, ensuring projects align organizational objectives.
• Engage with internal and external stakeholders to gather project requirements, expectations and organize into a cohesive project plan.
• Demonstrate ongoing ownership and accountability, proactively providing suggestions and demonstrating initiative by pivoting as needed to advance projects and deliver results.
• Communicate project statuses, issues, and risks to stakeholders in a clear and timely manner.
• Identify trends, synergies, conflicts, or insights based on knowledge of broader ESS project visibility

10% of time-Continuous Improvement:

• Identify opportunities for process improvement throughout Employee Services projects.
• Serve as a consultant on operational CI opportunities to enhance or improve Service Excellence.
• Implement best practices and lessons learned to enhance project management effectiveness.
• Stay current with industry trends and project management methodologies

MINIMUM QUALIFICATIONS

• Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
• Minimum years of related experience required:5+ years Required Professional Certifications: Process Excellence Tool Experience – Sig Sigma, LEAN, etc.

PREFERRED QUALIFICATIONS

• Education – Full time graduation from an accredited university
• Preferred years of related experience required:5+ years in HR Support

Specific Job Experience or Skills Needed

• 5+ years working with global teams
• 5+ years working on transformational projects, project management and/or continuous improvement projects
• Demonstrated successful experience in Project Management (Medium and Large projects)
• Has worked closely with business leadership on strategic initiatives onsite in an international location
• Demonstrated initiative, curiosity, thought leadership, ownership, proactive & holistic thinking, follow-up, stakeholder management and a history of delivering strong results
• Experience with Service Excellence Framework with emphasis on metrics and analytics (preferred)

Competencies/Behaviors required for job

Service Excellence & CI Mindset

• Recognizes how to deliver a superior customer experience; effectively balance process optimization, customer experience and quality to consistently deliver against service promise.
• Leads with strong project management skills including planning & prioritization skills; general knowledge and experience using CI tools (Capable of effectively applying CI to derive efficiency)
• Excellent project management skills including planning & prioritization skills; general knowledge and experience using CI tools

Consumer First Mindset

• Ensures decisions, recommendations, and priorities reflect a deep understanding of customer strategies.
• Designs solutions to create the best experience for customer while delivering business value.
• Pivots quickly and/or refines programs, processes, and implementations based on stakeholder & customer feedback and insights from data
• End-to-End Mindset-
• Effectively balances the trade-offs and compromises necessary to achieve impactful and sustainable results.
• Proactively brings the right people together to drive value for customers
• Inclination toward Collaboration – ability to work well with others and influence effectively at all levels and within a multi-cultural environment

Data & Process Decision Making

• Synthesizes process and data into insights to solve business problems and generate solutions
• Asks relevant questions, challenges assumptions, and demonstrates rigor and leadership in bringing discipline, standards, and governance to results.

Technological Acumen

• Integrates technology, tools, and capabilities into business processes.
• Understands and leverages knowledge of internal technical environment to secure resources, advance projects and implement solutions.
• Translates technical concepts in a way that anyone can understand with well-formed plans.
• Applies a right work right place approach; considers technological solutions to enable efficient and scalable service delivery.

Other:

• Structured and self-disciplined approach to working – able to work independently with limited direction and under time constraints
• Excellent written and verbal communication skills (with understanding of the issues in a multi-lingual environment).