The Executive Director, Commercial and Business Management, reports to the WEST Alliance Relationship Executive, works within a complex, province-wide multi-site environment, consulting with WEST, PHSA, and Health Authority (HA) Executives to ensure the financial, business and commercial aspects of the Workplace Evolving Services and Technologies (WEST) contract are aligned with the needs of the HAs, NTT, and the PHSA vision, mission, and values. Oversees the contract, business, and financial management; directs vendor contract performance and contract changes; leads the development of the WEST strategic plan and financial accounting, billing, and reporting; and for developing and recommending of new financial control policies and procedures. The Executive Director is accountable for planning, allocating and managing the physical, human, and financial resources for their portfolio.

This position manages multiple, concurrent deliverables within tight timelines and exercises professional judgement involving complex and diverse issues, as well as the need to lead, negotiate, consult and collaborate with a wide variety of Executive Stakeholders and Vendor Representatives. This position makes decisions and recommendations where there is a high degree of risk and uncertainty due to the size and complexity of the environment. Errors in judgement, decision-making, timeliness and accuracy of reporting have the potential to compromise the reputation and credibility of the organization, as well as the financial well-being of the HAs.

• Have overall accountability to the Executive Program Lead and to the HAs for WEST contract, business, and financial management. Oversees budget & resources for area of responsibility, including approving budget recommendations, allocating resources, monitoring budget performance, planning & adjusting operations. Represents WEST as a member of various PHSA financial, contract, and business forums and initiatives.
• Lead the NTT vendor relationship(s) and HA executive stakeholder relationship(s) related to WEST contract, business, and financial management. Communicates and maintains contact with a wide variety of external individuals and agencies including the Ministry of Health, external and internal Legal Councils, the HA’s, and related third party representatives.
• Be a voting member of the WEST Executive Management Committee.
• Oversee vendor contract performance, contract changes in accordance with the Terms of the Contract and Statement of Intent, and contract deliverables per the Terms of the Contract. Facilitates good faith negotiations related to proposed changes.
• Lead the development of the WEST strategic plan, in support of HA roadmaps and aligned with the broader PHSA Strategy; ensures continual alignment between contract, financial, and business interests of the Agreement; and oversees the Dispute Resolution Process. Provides recommendations regarding term extension and development of a scorecard. Ensures business review of project proposals and project approvals.
• Oversee the financial accounting, billing, and reporting in accordance with the WEST Economic Model and terms of the contract; allocation and disbursement of HA costs per the terms of the contract. Ensures payment of all fees to NTT per the terms of the contract; proper internal controls exist within WEST to meet PHSA and Board approved financial policies and to comply with all statutory requirements; and ensures that financial reporting and activities meet the requirements of any external audit functions, the Ministry of Health, the Health Authorities, and/or the needs of PHSA. Oversees the Innovation Fund per the Terms of the Contract.
• Lead the development and recommendation of new policies and procedures related to the financial controls.
• Oversee staff, establishes clear definitions of responsibility, evaluates performance in collaboration with appropriate stakeholders, fosters a positive working environment, listens to concerns and enables decision-making. Supervises, leads and performance manages designated staff using effective management techniques such as coaching, mentoring, and skill development.

• A level of education, training, and experience equivalent to a Master’s degree in Computer Science, or Business Administration with a focus on business/financial management and customer service and ten (10) to fifteen (15) years of experience in progressively more responsible roles managing multiple large, cross-functional teams and/or projects in a large scale multi-site organization.
• Proven experience in leading business/financial management and customer service. Demonstrated ability to function effectively in a highly dynamic fast paced, continually changing environment. Demonstrated ability to lead, manage and develop others. Demonstrated ability to lead through influence with a wide range of stakeholders. Ability to work in a complex out-sourced/shared services/matrixed organization. Ability to understand the inner workings of government, the Ministries of Health, the health authorities and related organizations in terms of structure, process and players. Ability to negotiate and conclude inter-provincial service agreements. Demonstrated ability to manage financial resources appropriately and establish financial controls. Ability to manage a number of projects/initiatives simultaneously. Strong communication and business relationship skills
• Innovative leadership skills. Demonstrated ability to provide strategic direction and to analyze and resolve problems resourcefully. Ability to achieve, and to recognize the need for, alignment with the strategic direction of the organization. Proven ability to foster a collaborative team approach to decision-making and to facilitate a partnership and cooperation to achieve shared goals. Ability to lead, supervise and collaborate. Proven effective fiscal and financial management skills including all aspects of budget development, management and variance analysis. Exceptional communication, inter-personal, and public relations skills. Demonstrated ability to grow and sustain mutually beneficial working relationships. Proven ability to negotiate and mediate resolutions to complex situations. Ability to interact tactfully and effectively with staff at all organizational levels, both internally and externally. Excellent time management skills.

• Understanding of various reports including Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
• Collaborates with peers to ensure ICS lens applied holistically through department as whole
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).