Reporting to the CAO, the Executive Director, Shared Services is a member of the executive leadership team and oversees a newly formed division that delivers programs and services focused on providing essential internal support functions that ensure excellent operations and the organizational well-being of the Haisla Nation Council.

Strategic Leadership: The Executive Director, Shared Services collaborates with the executive leadership team and Council to develop the strategic plans and goals for the Haisla Nation Council. As these plans and goals are developed, the Executive Director, Shared Services designs related Shared Services strategies that support the organization’s collective efforts.

• Work closely with the executive leadership team and Council in the collaborative development, implementation, and ongoing review of the strategic plan.
• Design and implement a Shared Services strategy and plan (showing key milestones, goals, and budgets) that directly relates to the organization-wide strategic objectives.
• Work with the departments within the Shared Services division to develop and implement activities that align to the strategies and the Haisla Nation Council’s values.
• Monitor progress of the Shared Services strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
• Provide analyses, recommendations, and/or reporting to the executive leadership team and Council as requested.

Organizational Leadership: The Executive Director, Shared Services works with the departments in its division to ensure effective service delivery that meets strategic objectives and Haisla Nation Council employees’ needs.

• Ensure policies, practices, and services align with the Haisla Nation Council’s mission, strategic plan, and values.
• Develop and oversee divisional budget; oversee expenditures and ensure compliance with policies and practices while maintaining effective cost controls.
• Ensure policies, practices, and services respond to evolving organizational needs and operational best practices.
• Work closely with departmental leadership to monitor and mitigate risks related to policies, practices, and services.
• Oversee appropriate and effective monitoring and evaluation frameworks related to internal services.
• Ensure the development and review of internal policies, manuals, and resources for employees.
• Ensure services are delivered within policies and procedures, relevant legislation, and professional standards.
• Collaborate with Executive Directors and Directors on inter-departmental projects and programs.

Community Engagement: Effective program and service delivery within the Haisla Nation Council requires meaningful engagement with members and the outside community. The Executive Director, Shared Services maintains collaborative relationships with partners, members, funders, governmental bodies, and others.

• Collaborate with Executive Directors and Directors to promote the Haisla Nation Council’s programs and services among key partners, community members, funders, government, and service organizations.
• Establish and maintain effective working relationships with relevant community groups and partner organizations.
• Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.

People Leadership: The Executive Director, Shared Services is responsible for supporting the capacity and capability of their direct reports, supporting their professional development and career progression. The Executive Director, Shared Services is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure programs and services achieve intended benefits and meet expectations.

• Foster a respectful workplace and cooperative working relationships with all employees.
• Ensure employees are appropriately trained and aligned with the Haisla Nation Council’s mission, vision, values, policies, and procedures.
• Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
• Cultivate a workplace environment that builds intercultural understanding and an appreciation for differences.
• Serve as a role model regarding the organization’s values and leadership principles.
• Complete employee performance reviews, including development and succession plans.

• Master’s degree in a related field, or an equivalent combination of training and experience.
• 10+ years of experience providing organizational and operational leadership, particularly as it relates to finance and human resources functions.
• Experience working for a band government or Indigenous organization.
• Ability to set goals and develop a strategic plan and shared vision for the division and organization.
• Ability to build and oversee complex budgets within professional and ethical standards.
• Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
• Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results.
• Strong people leadership skills, including experience with building and leading high-performing teams.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).