The Executive Director for Process Excellence & Innovation will play a critical role as part of the senior leadership team, spearheading transformative initiatives with a focus on value creation throughout the enterprise to elevate our operational effectiveness. This leader will direct the development of Excellence & Innovation value creation and strategy execution plans, partnering with enterprise shared service teams and business units to identify and execute on these programs.

• Develop and implement a comprehensive process improvement strategy that aligns with the organization’s goals and objectives.
• Hire, lead and mentor a high-performing team dedicated to continuous improvement, innovation, and the successful execution of projects.
• Recruit, train, mentor, coach and develop collaborative leaders across the organization that will identify, prioritize, and execute value creation and/or strategy execution projects to create an exceptional return on investment.
• Collaborate cross-functionally to identify, prioritize, and implement innovative solutions that contribute to overall operational excellence.
• Coordinate with stakeholders to plan, prioritize investments, resources and manage program financials while engaging senior leadership on the financial health of the programs and/or platforms.
• Establish clear objectives and monitor key results that identify progress towards the achievement of our goals and their link to business outcomes.
• Harness advanced data analytics to identify opportunities for efficiency gains and operational optimization across various functions.
• Leverage automation solutions to enhance process scalability, improve quality, and reduce manual intervention to accelerate significant value.
• Establish a robust reporting framework to provide actionable insights, fostering data-driven decision-making at all levels; including maintaining a dashboard that encompasses project-level metrics for regular reporting.
• Administer a project valuation methodology, forecasting financial contributions in collaboration with finance, project teams, champions, process owners and business unit leadership.
• Provide expertise and guidance in advancing PE&I fundamentals, objectives and alignment to CVS’s Strategy to accelerate value creation with executive stakeholders and their teams.
• Accountability for achieving overall portfolio results, including quality and financial targets.

Required Qualifications

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following experience/knowledge/ability:

• 5+ years developing & implementing process improvement programs with verified value created.
• 10+ years of people leadership experience, including team development and staff accountability.
• 5+ years of Lean Six Sigma experience.
• Expertise in portfolio development, program execution and change management frameworks.
• Expertise in leveraging data analytics tools to drive informed decision-making and process optimization.
• Expertise in program level financials, including acquiring project-level investments, budget management and delivering finance-verified program value.
• Significant experience working in a large, heavily matrixed organization – preferably in healthcare
• Significant experience leveraging technology to deliver accelerated financial and quality improvement outcomes; including working with global enterprise technology development teams.
• Strong background in designing and implementing reporting frameworks that enhance visibility into operational performance.
• Exceptional leadership and collaboration skills with the ability to inspire and guide teams towards achieving strategic objectives.
• In-depth knowledge of best practices in process improvement, innovation, and change management.
• Strong knowledge and application of core, adjacent, and disruptive innovation principles, methods and practices
• Expertise in Project Management software & MS Office Tools (i.e. PPT, Word, Excel, Teams)

Preferred Qualifications

• Lean Six Sigma Black Belt preferred
• Project Management Professional (PMP) preferred
• Masters Degree preferred

Education

Bachelor’s Degree