Responsible for leading and managing team to deliver efficient and effective Credit Management, Billing, Collections and Dispute management for all entities centralized in GBS. This role involves collaborating with cross-functional teams, leveraging technology solutions, and implementing best practices to streamline processes.

Leadership and Team Management:

• Lead a team of order to cash professionals, providing guidance, mentorship, and support to achieve team objectives and KPIs.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

Client Engagement:

• Serve as the primary point of contact for stakeholders, understanding their business requirements, and aligning service delivery to meet their needs.
• Build and maintain strong client relationships through effective communication, proactive problem-solving, and value-added service delivery.

Process Optimization:

• Assess current order to cash processes and identify opportunities for optimization, automation, and standardization.
• Develop and implement strategies to improve operational efficiency

Technology Enablement:

• Leverage technology platforms and tools to streamline order processing, billing, and collection activities.
• Collaborate with technology teams to implement and customize enterprise systems to support order to cash processes.

Risk Management and Compliance:

• Ensure adherence to internal controls, policies, and regulatory requirements related to order to cash operations.
• Identify and mitigate risks related to credit, billing accuracy, revenue recognition, and collections.

Performance Monitoring and Reporting:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of order to cash processes.
• Develop dashboards and reports to monitor performance, identify trends, and communicate insights to stakeholders.

Change Management:

• Lead change management initiatives to drive process improvements, organizational transformation, and adoption of new technologies.
• Provide training and support to internal teams and client personnel to facilitate successful change implementation.
• Co-ordination with internal GBS Teams/BU's and other Dept's and follow-up’s
• Resolve outsourced partner queries/ Escalations point to BU as needed
• Capable in managing Auditors queries and resolving document differences
• Support Audit team lead in completion of Audit on given time.

• Bachelor’s degree or higher in Finance or related field
• 8 years of relevant experience in Order To Cash
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Detail-oriented and analytical
• Oracle