The Finance Shared Services Leader will provide ongoing leadership for the Accounting and Cash Application teams at the finance shared services center based in Bangalore, India to complement its existing service centers. The Bangalore location is the global hub of a network of service centers that operate under generally standard processes and procedures and utilize Oracle’s ERP software solution.

• Manage the operations of the Accounting and Cash Application teams in the India Shared Service Centre including hiring and training staff, implementation of standard business processes and governance for identified processes in-scope as documented in our finance blueprint.
• Manage performance to targeted Global Key Performance Indicators (KPIs) to align with delivery of desired service level to the business.
• Exercise fiscal oversight for the India Shared Service Centre.
• Manage the India Shared Service Centre in accordance with the established global service delivery model, operating model, process framework, and governance while also collaborating with other members of the shared services leadership team relative to our strategy around shared service capabilities and trends.
• Manage staff in accordance with Company policies and applicable local legislation, including planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Provide directional guidance to management team for all process areas included in the scope of shared services. Integrate finance processes of new acquisitions into the India Shared Service Centre.
• Work closely with teams across the shared services organization and in the business to identify and implement opportunities for efficiencies (including the ERP IT team).
• Manage ongoing finance operations while also taking on ad hoc projects.
• Provide Senior Finance Management globally and supported units with regular communication of performance against desired service levels.
• Represent Finance team on key committees as designated by the Chief Accounting Officer.

Behavioral Characteristics

• Strong communication skills with the ability to work with cross-functional management (operations, sales, etc.) and senior finance management.
• Ability to build a positive rapport with personnel throughout the global organization.
• High sense of urgency and ability to identify creative solutions to advanced, time sensitive problems by balancing achievement of process objectives with practical considerations.
• Strong customer service focus, with a drive to ensure that we exceed the expectations of our customers.
• High degree of organizational agility, able to handle sensitive issues with prudent discretion across all levels of the organization.
• Strong ability to implement best practices in back-office operations; commitment to driving competitive advantage while managing costs, improving quality, and managing risks.
• Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment.
• Ability to juggle and prioritize multiple work streams while remaining calm and effective under pressure.
• Ability to develop, coach and support a team effectively with a strong focus on their career development.
• Exhibit a positive attitude and maintain poise under pressure.

Qualifications

• Bachelor’s degree in accounting/finance with a CPA or Chartered Accountant certification or other similar qualification.
• Minimum of 15 years of relevant experience, including 6-10 years of experience in global shared service center leadership role.
• Strong technical accounting skills and demonstrated ability to work in SOX controlled environment.
• Knowledge of financial systems skills and reporting tools (experience with Oracle & PeopleSoft a plus).