Turning an opportunity into a successful business case is an art form in itself. Connect with your customers’ needs intuition, the right tools, and smooth processes. Use a cutting-edge process management platform and the power of artificial intelligence to drive automation, gain actionable insights along the customer end-to-end journey from the handling of opportunities until cash collection.

You’ll make an impact by

• You will lead a team of ~50 employees, be part of the GBS Hub Asia Pacific O2C & global O2C network as well as GBS China management team, explore further business potential in co-creation with customers through-out whole value chain of Opportunity to Cash.
• You will drive strategic topics, together with stakeholders in China and in the Hub, incl. e-invoicing and Siemens Xcelerator operations, which are essential in digital transformation for future.
• As Business Line head, you will have full P&L responsibilities with main focuses as below:

Service Delivery Management

• Local Service Delivery Responsibility
• Local Business Line Performance Management measured by common KPIs (cost/charges, savings, employee engagement, employer attractiveness) and Business Line specific KPIs
• Drive local continuous improvement (LEAN, Six Sigma) and quality assurance (9ME) as well as benchmarking.
• Drive the level of digitalization to provide a state-of-the-art service delivery.
• Assessment & possible Implementation of best practices which are in practice within GBS ASP O2C hub and other centers.

CRM

• Regional Customer Demand Mgt. in alignment with Hub Head O2C in Asia Pacific and local Center head, including local portfolio adjustment.
• Acquisition of new portfolio elements and overall growth of the business line

People Excellence

• Leadership & People Development incl. training and managing attrition.
• Target setting & performance feedback
• Staffing

Budget / Financial responsibility

• Local Management of Business Line Budget and financial performance in alignment GBS ASP O2C HUB financials

Local Responsibilities

• Local labor law related topics
• Local EHS and security topics
• Responsibility for local compliance issues
• Local governance execution
• Implementing Siemens Regulations

• A Bachelor’s or Master’s degree in Finance, Technology / Engineering, Business Management or a related field
• Operational experience in Technical Support, Customer Services, Sales or Finance, with 8+ years in a leadership role, preferably in interdisciplinary and intercultural teams
• A track record of driving innovation and digital transformation in business operations.
• Fluency in English, and local language is added advantage coupled with a collaborative mindset, strong interpersonal skills, and the ability to empower and motivate teams in times of transformation, are essential attributes for this role.