The Director, Customer Engagement Director for GBS is responsible for developing and implementing the strategic plan(s) that will shape the internal stakeholder management and customer relationship framework. This role brings together key responsibilities associated with business partnering roles, with emphasis on influencing and impacting thinking as well as behaviour through communication and engagement.

As a GBS Customer Engagement Director, you will identify opportunities, lead the development of and implement the associated global engagement strategies and plans that reflect GBS priorities. You will engage and establish strong relationships with GBS leadership, internal stakeholders and key customer contacts to advance GBS partnerships that create new business opportunities. You will also lead issues preparedness and mitigation planning to address evolving risks that impact the ability for GBS to successfully deliver against its priorities.

• Strategic and effective channel management including the development of key program metrics and feedback mechanisms
• Strong proven leadership skills and collaborative behaviour
• Ability to work in a global environment including understanding of cultural differences
• Ability to combine strategic thinking with hands-on delivery
• Global, regional and/or multi-business area experience
• Extensive experience in account management or equivalent customer service operation setting
• Experience in effectively influencing multiple stakeholders at operational and senior leadership levels
• Ability to effectively prioritise and proactively simultaneously deliver effective solutions
• Strong organisational skills, with ability to effectively operate independently and cross-functionally
• Master’s degree in business-related field
• Intermediate to advanced knowledge of Shared Services
• Experience with sales, marketing, business operations
• Communications and change management
• Project management skills and attention to detail