This role is responsible for supporting the strategic leadership of the Global Business Services Organization within Dexcom. This role requires active involvement in developing and executing the GBS engagement with the functions and transformation agenda across Dexcom in collaboration with the Global Business Services Lead, Product owners, Human Resources, and the broader leadership team.

GBS Engagement and Advisory

• Participate in initial Opportunity assessment discussions and identify opportunities within functional teams and processes for transition to the GBS
• Perform follow up activities as outlined in the GBS Engagement playbook. Including partnering with the function to coordinate across GBS, Functional Leaders and support areas to understand potential scope, location strategy, insights to inform business decisions on GBS capabilities.
• Travel to locations to perform Process assessments and deep dive analysis on key activities in order to understand feasibility.
• Lead consulting discussions with functions and provide recommendations to GBS Advisory lead based on findings to support final opportunity assessment recommendations.
• Develop high level project plans, scoping and business case recommendations for delivery to Function.
• Support the PMO Implementation into site/s along with the Transformation teams.
• Anchor communication and stakeholder management until such time as the site/relevant business leaders in the GBS can take over the Project Management (Post initial scoping and agreement with the function)
• Role will require impartial decision-making recommendations and strong communication with upstream functional partners, FP&A and GBS locations.
• Upstream engagement to promote GBS services; consult on business case
• Engagement playbook lead
• Internal Business Development
• Cooperate with regional GBS project and ops team to coordinate GBS transitions
• Coordinate transformational efforts across regions

Governance

Support the development, creation and implementation of key global frameworks necessary for driving Global Alignment in the GBS model. Recognizing the need for some localization but working to drive a globally aligned approach to key GBS requirements.

• Support Director of GBS Advisory with the development of key frameworks, governance materials and artefacts. Work through site leadership to ensure the implementation and compliance with regards to updates.
• Service Catalogue: Ensure Sites maintain globally aligned and agreed Service Catalogue

Coordinate with Site Owners to ensure updated on a regular cadence (Monthly).

• Communication Strategy: Maintain Communication Strategy templates and coordinate with all locations and stakeholders to prepare materials for distribution, coordinate events and provide recommendations based on Stakeholder Maps and Awareness insights.
• Support the maintenance of GBS MOS system overall including the preparation and development of key communication materials for Steering Committees and key meetings as outlined in GBS MOS system.

Own the GBS calendar and ensure its regularly updated with key materials.

• Maintain Stakeholder map for GBS globally.

• Typically requires a bachelor’s degree with 5+ years of demonstrated experience in leading Shared Services activities
• 5+ years’ experience working with organization transformation, project management & Change management initiatives.
• Adept at learning the functional business needs, creating internal partnerships
• Ability to effectively manage multiple competing priorities with high attention to detail
• Possesses strong analytical skills, good listening skills
• Competent in diagnosing individual and organizational performance improvement needs, matching intervention methodology with needs, and determining the appropriate development measures
• Experience of executing large projects in transformation (preferably for shared service centers)
• Experience of executing projects in the area of shared services and outsourcing, frame strategy / feasibility phase to design and implementation
• Strong presentation skills, both oral and written, to clearly communicate solutions and recommendations
• Experience navigating and delivering in a highly matrixed landscape
• Understanding of the Global Shared Services and Business Services Industry
• An individual with a Partnership mindset and relational expertise creates conditions to build a network of teams that thrives on freedom, trust, and accountability.
• A professional with impeccable personal integrity and business ethics
• Experience in process improvements
• Excellent communication and interpersonal skills, with the ability to build relationships with candidates and stakeholders at all levels.
• Fluent in English